Summary
Overview
Work History
Education
Skills
Youth leader at church
Timeline
Generic

Sherelle Thomas

Cleveland,VA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience

Work History

To-Go Specialist

Longhorn Steakhouse
06.2022 - 08.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Camp Counselor

Literacy Through The Arts
06.2015 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Encouraged team performance to increase camaraderie, trust and rapport.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Trained staff members on conducting events and following safety procedures.

Cashier

Marc's Grocery Store
09.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

No Degree - Business

Cuyahoga Community College
Cleveland, OH
05.2026

High School Diploma -

Cleveland Central Catholic High School
6550 Baxter Avenue, Cleveland, OH 44105
05.2021

Skills

  • Verbal and Written Communication
  • Leadership
  • Creative Arts
  • New Hire Training
  • Procedural Adherence
  • Enforcing Rules
  • Activity Supervision
  • Work and Task Assignment
  • Composure and Emotional Control
  • Friendly, Positive Attitude
  • Effective Communication
  • Team Leadership

Youth leader at church

As a youth leader at my church I am in charge of the creative process. As an example i am the hiphop director of our dance group. i make sure that everything that is done will have the lord at the center. I am in charge of organizing practices. I also talk to parents about what will work for them to be able to get there kids to practice. I also organize programs. for an example we recently just gave away school supplies.

Timeline

To-Go Specialist

Longhorn Steakhouse
06.2022 - 08.2023

Cashier

Marc's Grocery Store
09.2019 - 07.2021

Camp Counselor

Literacy Through The Arts
06.2015 - 08.2023

No Degree - Business

Cuyahoga Community College

High School Diploma -

Cleveland Central Catholic High School

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Sherelle Thomas