Sherena Samuels
Brooklyn
Summary
Seasoned Business Administration professional with 15 years of meaningful experience in customer care, safety & security, and workflow optimization across healthcare, education, and government industries. Recognized for strong organizational abilities, leadership, and adaptability in fast-paced environments.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Housekeeping
New York Presbyterian Hospital
New York
12.2025 - Current
- Sweeping, Mopping
- Dusting all rooms, offices patient’s rooms.
- Cleaning and disinfecting, bathrooms
- Kitchen area.
- Change bedding when have patient discharges.
- Emptying trash cans and disposing of waste and recycles.
Transit Property Protection Agent
NEW YORK CITY TRANSIT AUTHORITY
New York
03.2025 - 11.2025
- Use experience in physical security to safeguard the largest transit agency in North America’s facilities, like subway stations and bus depots, to prevent criminal and terrorist activity.
- Monitor transit facilities via CCTV, patrols, and access control systems, to ensure compliance with safety and security protocols.
- Conduct incident reporting and data documentation to support investigations and improve facility risk management.
- Manage vehicle and personnel access to uphold organizational security procedures.
- Collaborate with NYCT staff and emergency services to coordinate effective responses to incidents.
Clerical Associate – Mental health/Substance Abuse
KINGS COUNTY HOSPITAL
Brooklyn
01.2024 - 02.2025
- Employed the use of Microsoft Office and data entry to assist one of the U.S.’s top municipal hospitals in executing quality office management.
- Registered patients, verified insurance, and managed appointment scheduling to improve the hospital’s operational efficiency.
- Oversaw a team of clerical staff, training new hires and ensuring compliance with office protocols and healthcare industry standards.
- Used Epic, PeopleSoft, and Candace systems for accurate data entry, billing, and reporting.
- Prepared and maintained patient records while supporting day-to-day administrative operations.
- One of the U.S.’s top municipal hospitals
Practice Associate
COLUMBIA UNIVERSITY 61 ST CORPORATION
New York
05.2022 - 05.2023
- Facilitated exceptional patient experiences by managing registration, appointment scheduling, insurance verification, and coordination of care across multiple specialties.
- Registered and checked patients in and out while ensuring accurate data entry in Epic and Candace.
- Processed physician referrals and provided administrative support to multiple providers.
- Handled incoming calls, directed inquiries, and maintained a professional, patient-centered environment.
Campus Security Officer
CITY UNIVERSITY OF NEW YORK (CUNY)
New York
01.2019 - 10.2020
- Ensured safety for the thousands of New York City’s students and faculty using various technologies and law enforcement knowledge to safeguard campuses.
- Monitored campus grounds and facilities to ensure the safety and security of faculty, students, and visitors.
- Responded promptly to calls for service and provided assistance and reporting.
- Enforced college rules and regulations maintain an orderly campus environment.
- Collaborated with Campus Peace Officers and other staff to implement security and emergency procedures.
Peace Officer
CITY OF NEW YORK
New York
08.2016 - 07.2017
- Upheld security for one of the world’s largest cities by patrolling public facilities and partnering with City Agencies to ensure emergency preparedness and City rules were enforced.
- Monitored and controlled entrances and access to restricted facility areas.
- Screened visitors and employees to ensure facilities were not compromised.
- Operated monitor security systems (like CCTVs and alarms) and promptly reported incidents or unusual occurrences via radio communications or written.
- Responded to medical emergencies and disturbances, and used emotional intelligence to aid distressed, sick or disabled individuals.
- Created and maintained logs and reports related to incidents, access, patrols, and other safety protocols.
- One of the world’s largest cities
Cashier
WALGREENS
New York
01.2010 - 01.2015
- Provided excellent customer service and accurate transactions and supported team efficiency at one of the country’s oldest pharmacies.
- Maintained 100% cash-handling accuracy and minimized customer wait times while processing transactions.
- Enhanced the overall customer experience at the pharmacy by resolving inquiries and issues in a friendly manner.
- Supported store operations by restocking merchandise, organizing displays, and ensuring a clean, professional checkout environment.
- Assisted in training new cashiers on POS systems and company procedures to affirm a well-coordinated team workflow.
- One of the country’s oldest pharmacies
Education
Completion Of Introduction -
Gaming Operations
05.2026 - 05.2026
Certified - Ekg/Phlebotomist
Certificate - Community Health Worker Training
College of Staten Island
Bachelor of Arts - Business Administration
Monroe College
Certificate - Career Readiness (Microsoft Office, Data Entry, CPR/AED/First Aid, Bloodborne Pathogens)
STRIVE, Health & Office Operations Training
Skills
- Data Entry
- Epic
- Candace
- PeopleSoft
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Access
- Workflow Optimization
- Process Improvement
- Security Communications
- CCTV
- IAMS
- Radio
- Patient Services
- Client Compliance
- Documentation
- Recordkeeping
- Leadership
- Team Training
Timeline
Completion Of Introduction -
Gaming Operations
05.2026 - 05.2026
Housekeeping
New York Presbyterian Hospital
12.2025 - Current
Transit Property Protection Agent
NEW YORK CITY TRANSIT AUTHORITY
03.2025 - 11.2025
Clerical Associate – Mental health/Substance Abuse
KINGS COUNTY HOSPITAL
01.2024 - 02.2025
Practice Associate
COLUMBIA UNIVERSITY 61 ST CORPORATION
05.2022 - 05.2023
Campus Security Officer
CITY UNIVERSITY OF NEW YORK (CUNY)
01.2019 - 10.2020
Peace Officer
CITY OF NEW YORK
08.2016 - 07.2017
Cashier
WALGREENS
01.2010 - 01.2015
Certified - Ekg/Phlebotomist
Certificate - Community Health Worker Training
College of Staten Island
Bachelor of Arts - Business Administration
Monroe College
Certificate - Career Readiness (Microsoft Office, Data Entry, CPR/AED/First Aid, Bloodborne Pathogens)
STRIVE, Health & Office Operations Training