SHERENE WILLIAMS
Queens,USA
Summary
Payroll and Benefits Leader with extensive expertise in processing payroll for over 300 employees, demonstrating proficiency with ADP,Paychex and compliance with regulations. With more than 15 years of experience, excels in leveraging skills in data entry, accounts management, and reporting to enhance business operations. Passionate about implementing innovative solutions to streamline processes and improve employee satisfaction.
Overview
18
18
years of professional experience
Work History
Payroll & Benefits Leader
Aramex Logistics
Queens, NY
02.2025 - Current
- Administered payroll processing, ensuring timely and accurate employee compensation.
- Managed employee benefits enrollment and updates, maintaining compliance with regulations.
- Coordinated communication between employees and benefit providers to resolve inquiries.
- Conducted audits of payroll data, identifying discrepancies and implementing corrective actions.
- Streamlined onboarding processes for new hires, enhancing efficiency in benefits enrollment.
- Developed training materials for staff on payroll systems and benefit offerings.
- Led initiatives to enhance payroll software functionalities, improving overall user experience.
- Processed accurate monthly payments to insurance carriers, pension funds, and other benefit providers to maintain good standing relationships with vendors.
- Implemented efficient systems for tracking employee absences and paid time off accruals, ensuring fair distribution of resources across the workforce.
- Coordinated annual open enrollment period activities including communications campaigns, educational workshops, and one-on-one consultations.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
Payroll and Benefits Administrator
Chapin Home for Aging
Queens, NY
04.2022 - 02.2025
- Process biweekly payroll for 250+ employees with precision and timeliness.
- Enhance employee satisfaction through collaborative benefits onboarding with HR.
- Ensure compliance with STD, FMLA, and ADA in managing leave documentation.
- Oversee $20M in tax-compliant payments via checks and ACH.
- Train and manage a team of 2 to optimize payroll and payable operations.
- Developed and administered employee benefit programs, including health, dental, vision and life insurance.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
Payroll and Billing Manager
EPHomeCare
Brooklyn, NY
06.2018 - 10.2021
- Managed billing for diverse clients, ensuring accuracy through manual and digital systems.
- Inputted codes into billing software, generating precise weekly invoices.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Senior Relationship Banker-CP
Capital One Bank
Brooklyn, NY
09.2010 - 10.2017
- Guided clients in financial decisions, boosting satisfaction and loyalty.
- Resolved account issues, enhancing customer trust and retention.
- Promoted bank services, surpassing sales targets consistently.
- Cultivated strong client relationships, driving significant growth in personal banking products and consistently surpassing aggressive sales targets.
Teller Manager
Capital One Bank
Brooklyn, NY
08.2008 - 09.2010
- Led teller team of 12, enhancing efficiency and service quality.
- Compiled detailed reports for branch manager, ensuring ledger accuracy.
- Managed data entry in software systems, safeguarding confidentiality.
- Delegated and prioritized tasks for swift project completion.
- Implemented training programs, boosting teller performance.
Education
PAYTRAIN LEVEL 2 CERTIFICATE - LAWS, CALCULATION, AND JOURNAL ENTRY COURSE
Community College of Baltimore
01.2024
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & FINANCE
Brooklyn College CUNY
01.2012
Skills
Microsoft Office Suite
Payroll
Invoices
Journal Entries
Accounts Payable
General Ledger
Data Entry
Data Analysis
Accounts Receivable
Expense Reporting
Spreadsheets
Documentation
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Payroll & Benefits Leader
Aramex Logistics
02.2025 - Current
Payroll and Benefits Administrator
Chapin Home for Aging
04.2022 - 02.2025
Payroll and Billing Manager
EPHomeCare
06.2018 - 10.2021
Senior Relationship Banker-CP
Capital One Bank
09.2010 - 10.2017
Teller Manager
Capital One Bank
08.2008 - 09.2010
PAYTRAIN LEVEL 2 CERTIFICATE - LAWS, CALCULATION, AND JOURNAL ENTRY COURSE
Community College of Baltimore
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & FINANCE
Brooklyn College CUNY