Sherese Hicks
Macon ,NC
Summary
Dynamic law enforcement professional with extensive experience as a Sergeant at Warren County Sheriff's Office. Proven expertise in conflict resolution and investigative skills, fostering community relations and enhancing student safety. Recognized for implementing effective security measures and promoting a culture of vigilance, ensuring a secure environment for all. Reliable and detail-oriented, committed to excellence.
Overview
20
20
years of professional experience
Work History
Sergeant/ School Resource Officer/Detective
Warren County Sheriff's Office
03.2012 - Current
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Evaluated current security systems regularly, recommending upgrades or modifications as needed to maintain optimal protection levels for students and staff alike.
- Promoted a culture of vigilance among students and staff through informative presentations on personal safety best practices.
- Collaborated with administrators to address security concerns and implement preventative measures, ensuring a secure campus.
- Provided training to staff members on emergency procedures, fostering preparedness among all personnel during crises situations.
- Served as a trusted resource to students, providing support and guidance on personal safety concerns when needed.
- Assisted in coordinating emergency drills for students and staff, ensuring everyone understood their roles during actual emergencies.
- Prevented intruder access by securing all entrances and exits during school hours, contributing to an overall sense of safety within the community at large.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with local law enforcement when necessary.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Obtained and served search warrants related to ongoing cases.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Preserved evidence for court hearings and checked integrity of individual pieces.
- Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Acted as a liaison between the detective division and community members, fostering trust and strengthening communication channels for improved crime reporting.
- Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
- Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
- Solved complex cases with thorough investigation and critical thinking.
- Analyzed crime patterns to predict and prevent future criminal activity.
Correctional Officer
Warren Correctional Institute
06.2010 - 03.2012
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
Data Entry Clerk
DSA
09.2007 - 04.2010
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Cashier
Burger King
09.2006 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a clean area dining room and bathroom area
Cashier
IGA
04.2005 - 09.2006
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05-2027
High School Diploma -
Warren County High
149 Campus Dr. Warrenton NC 2758906-2007
Associate of Applied Science - Criminal Justice
Vance-Granville Community College
Henderson, NC07-2019
Skills
- Youth counseling
- Conflict resolution skills
- Law enforcement procedures
- Student engagement
- Investigative skills
- Community relations practices
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Crime prevention
Timeline
Sergeant/ School Resource Officer/Detective
Warren County Sheriff's Office
03.2012 - Current
Correctional Officer
Warren Correctional Institute
06.2010 - 03.2012
Data Entry Clerk
DSA
09.2007 - 04.2010
Cashier
Burger King
09.2006 - 09.2007
Cashier
IGA
04.2005 - 09.2006
Bachelor of Science - Criminal Justice
North Carolina Central University
High School Diploma -
Warren County High
Associate of Applied Science - Criminal Justice
Vance-Granville Community College
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