Sheri Bonville

Optical Technician Lead

MCR Health

12.2019 - Current

Managed and motivated employees to be productive and engaged in work.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
Developed expertise in specialized tasks such as repairing frames, and adjusting eyewear for optimal fit and comfort.
Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
Streamlined inventory management by organizing stock and maintaining accurate records of available products.
Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
Learned new catalog of items to present current options to patients.
Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Aided in business growth through participation in promotional events, advertising initiatives, and community outreach activities related to vision care.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Collaborated with optometry staff to reach individual and team goals.
Assisted with dilating patients or using eye medications when directed by optometrist.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Diagnosed problems in instruments to identify repair or replacement of equipment.
Interpreted equipment manuals and schematics to determine corrective actions for repairs, calibrations, and installations.
Performed scheduled and planned installation and maintenance duties.
Performed routine and preventative maintenance, promoting ongoing functionality of instruments.
Requested equipment and supplies, maintaining inventory to complete necessary repairs.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility .
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Performed cash, card, and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Communicated scheduling changes to staff members.
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Generated reports and tracked data to monitor operational priorities and scheduling.
Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
Delegated tasks to support staff to organize and improve office efficiency.
Completed bi-weekly payroll for 6 employees.

Summary

Overview

Work History

Optical Technician Lead

Education

High School Diploma -

Skills

Accomplishments

Timeline

Optical Technician Lead

High School Diploma -

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