Sheri Burch
La Plata
Summary
Detail-oriented ICU Unit Secretary with exceptional communication and teamwork skills. Committed to enhancing patient care by managing unit tasks efficiently while maintaining professionalism and confidentiality.
Dedicated ICU Unit Secretary with proven experience in managing patient admissions and coordinating communication between healthcare providers and families. Skilled in time management and process improvements to streamline operations, contributing to superior patient satisfaction and unit performance.
Overview
13
13
years of professional experience
Work History
ICU Unit Secretary
University of Maryland Charles Regional Medical Center
04.2024 - Current
- Coordinated communication between healthcare providers, patients, and families to enhance service delivery.
- Assisted nursing staff by preparing charts and documentation to streamline workflow in the ICU.
- Streamlined ICU operations with meticulous attention to detail in managing patient documentation and charting updates.
- Contributed significantly towards successful Joint Commission accreditation by adhering to established protocols and maintaining accurate records.
- Participated in regular safety drills designed specifically for intensive care settings—enhancing preparedness among ICU team members.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Manage multiple phone calls from patient's family members
ICU Unit Secretary
University of Maryland Charles Regional Medical Center
11.2021 - 08.2022
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted nursing staff by preparing charts and documentation to streamline workflow in the ICU.
- Streamlined ICU operations with meticulous attention to detail in managing patient documentation and charting updates.
- Contributed significantly towards successful Joint Commission accreditation by adhering to established protocols and maintaining accurate records.
- Participated in regular safety drills designed specifically for intensive care settings—enhancing preparedness among ICU team members.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Provided compassionate support to families of critically ill patients during difficult times through clear communication about their loved one''s status or progressions in treatment plans.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Manage multiple phone calls from patient's family members
Office Administrative Assistant
Caliber Collision
02.2017 - 04.2020
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Coordinated scheduling of appointments for staff and clients, enhancing operational efficiency.
- Trained new administrative staff on office procedures and systems, fostering a collaborative environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Made multiple phone calls to receive insurance payments in a timely manner
Business Assistant
Neibauer Dental
06.2013 - 05.2015
- Streamlined appointment scheduling to enhance patient flow and reduce wait times.
- Managed patient records using dental software, ensuring data accuracy and confidentiality.
- Collaborated with dental team to improve treatment coordination and patient communication.
- Engaged with customers to build business relationships.
- Answered multiple phone calls scheduling patients for their dental needs
- Coordinated patient scheduling to optimize office efficiency and enhance patient flow
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
Education
High School Diploma -
La Plata High School
La Plata, MD06-1993
Skills
- Time management expertise
- Patient confidentiality
- Professionalism and discretion
- HIPAA compliance
- Teamwork
- Customer service
- Attention to detail
- Excellent communication
- Effective communication
- Detail-oriented
- Clerical skills
- Professionalism
Timeline
ICU Unit Secretary
University of Maryland Charles Regional Medical Center
04.2024 - Current
ICU Unit Secretary
University of Maryland Charles Regional Medical Center
11.2021 - 08.2022
Office Administrative Assistant
Caliber Collision
02.2017 - 04.2020
Business Assistant
Neibauer Dental
06.2013 - 05.2015
High School Diploma -
La Plata High School