
Accomplished Deposit and Payment Operations Specialist with a proven track record at Truist Bank, enhancing customer satisfaction through effective problem-solving and complaint resolution. Expert in reconciliation and operational risk management, I excel in communication, ensuring compliance with banking regulations. Developed training materials, significantly boosting staff proficiency and productivity.
Overseeing daily operations in research, leading the staff, ensuring compliance with banking regulations and subpoenas, training new employees, cross training in Adjustments and Collections Departments. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Followed all company policies and procedures to deliver quality work. Developed training materials to enhance staff proficiency and productivity.