Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheri Burris

Clover,SC

Summary

Accomplished Deposit and Payment Operations Specialist with a proven track record at Truist Bank, enhancing customer satisfaction through effective problem-solving and complaint resolution. Expert in reconciliation and operational risk management, I excel in communication, ensuring compliance with banking regulations. Developed training materials, significantly boosting staff proficiency and productivity.

Overview

23
23
years of professional experience

Work History

Deposit and Payment Operations Specialist

Truist Bank (formerly BB&T)
Charlotte, NC
11.2013 - Current

Overseeing daily operations in research, leading the staff, ensuring compliance with banking regulations and subpoenas, training new employees, cross training in Adjustments and Collections Departments. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Followed all company policies and procedures to deliver quality work. Developed training materials to enhance staff proficiency and productivity.

Bookkeeper

B & M Winding, LLC
Clover, SC
02.2002 - 11.2013
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Education

General Studies

Limestone College
Gaffney, SC

General Studies

York Technical College
Rock Hill, SC

Skills

  • Operational risk management
  • Communication abilities
  • Electronic Payments
  • Cash Management
  • Dispute Resolution
  • Banking operations
  • Reconciliation Expertise
  • Customer service support

Timeline

Deposit and Payment Operations Specialist

Truist Bank (formerly BB&T)
11.2013 - Current

Bookkeeper

B & M Winding, LLC
02.2002 - 11.2013

General Studies

Limestone College

General Studies

York Technical College
Sheri Burris