Sheri Flavel
Spokane,WA
Summary
Dedicated Facility Manager with expertise in regulatory compliance, medication management, and staff supervision. Proven ability to enhance resident satisfaction through effective communication and incident reporting.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Facility Manager
Aspen Quality Care
Spokane, WA
07.2022 - 08.2026
- Managed daily operations of assisted living facility, prioritizing resident satisfaction.
- Supervised staff schedules, training, and performance evaluations to uphold care standards.
- Ensured compliance with state regulations and safety standards for assisted living facilities.
- Facilitated communication among residents, families, and staff to address concerns efficiently.
- Monitored medication management processes to ensure accuracy and adherence to protocols.
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
- Monitored staff compliance with laws and regulations.
- Analyzed data from surveys conducted among residents regarding satisfaction with services provided.
- Developed and maintained relationships with resident families and staff.
- Organized special events within the facility such as holiday parties, barbecues or movie nights.
- Assisted in resolving customer complaints or grievances in a timely manner.
- Scheduled regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
- Coordinated transportation services for residents who need assistance getting to medical appointments.
- Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
HR/Payroll Manager
Franklin Hills Health & Rehabilitation
Spokane, Washington
01.2020 - 07.2022
- Managed payroll processing for all employees ensuring timely and accurate payments.
- Coordinated employee onboarding and benefits enrollment for new hires.
- Conducted audits of payroll records to ensure accuracy and adherence to regulations.
- Maintained confidential employee records in accordance with privacy regulations.
- Resolved employee inquiries related to payroll discrepancies and benefits issues.
- Ensured proper calculation of wages including overtime, shift differentials, bonuses.
- Investigated and resolved errors or discrepancies in payroll processing promptly.
- Provided customer service support to employees regarding payroll inquiries.
- Verified accuracy of approved timesheets prior to entering into the company's HRIS system for processing wages.
- Processed employee rehires, transfers, terminations and withholdings.
- Ensured compliance with garnishment orders and other legal requirements affecting employee pay.
- Facilitated payroll-related training sessions for new hires and ongoing education for existing staff.
Education
High School Diploma -
Priest River Lamanna High
Priest River, ID01-1989
Skills
- Regulatory compliance
- Medication management
- Staff supervision
- Resident assessments
- Incident reporting
- Customer relationship management
Certification
- CPR/AED
- Food Handler
- Orientation and Safety course Hours
Timeline
Facility Manager
Aspen Quality Care
07.2022 - 08.2026
HR/Payroll Manager
Franklin Hills Health & Rehabilitation
01.2020 - 07.2022
High School Diploma -
Priest River Lamanna High