Belinda Mungu
Phoenix,AZ
Summary
Dynamic Facility Manager with a proven track record at Jesa Homes LLC, excelling in leadership and compliance monitoring. Skilled in enhancing safety standards and fostering a collaborative culture, I effectively resolved conflicts and improved customer satisfaction. Adept at performance assessments and relationship building, I ensure high-quality service delivery in behavioral health settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Manager
Jesa Homes LLC| Behavioral Health Facility
10.2013 - Current
- Delivered in-home behavioral health support to patients with diverse mental and emotional needs.
- Collaborated with multidisciplinary teams to provide personalized care, ensuring compliance with HIPAA and care plans.
- Educated clients and family members on wellness strategies and healthcare access, fostering trust and understanding—key skills for health sales.
- Maintained accurate documentation and supported care continuity using EMR systems.
- Supervised staff of 18 in day-to-day activities.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Partner and connect my patients with the right insurance and hospitals for the right care needed.
- Build treatments plans, monthly and weekly reports for both the clients, providers, staffs, and the facility
Certified Nursing Assistant
St Luke's Private Hospital
02.2016 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Bachelor of Science - Health Information Management
Grand Canyon University
Phoenix, AZ05-2027
Skills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Performance assessments
- Performance evaluation
- Compliance monitoring
- Corrective actions
- Quality processes
- Regulatory compliance
- Document management
- Continuous improvement
- Quality training
- Active listening
- Data entry
- Relationship building
- Call center experience
Certification
- Certified Nursing Assistant- Arizona State Board Of Nursing
- Certified Project Management Professional -Project Management Institute
- CVS Health Customer Service Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsWork-life balanceCareer advancementHealthcare benefitsPaid time offPaid sick leave401k matchTimeline
Certified Nursing Assistant
St Luke's Private Hospital
02.2016 - 11.2021
Facility Manager
Jesa Homes LLC| Behavioral Health Facility
10.2013 - Current
Bachelor of Science - Health Information Management
Grand Canyon University
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