Sheri Gates
Baltic,SD
Summary
Adaptable optical professional known for strong customer relationship management and problem-solving skills. Extensive experience in educating patients on eye care products and managing complex scheduling needs. Ready to leverage expertise for improved patient satisfaction and operational efficiency.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Optician
Sioux Falls Family Vision
2325 W. 57th Street, Sioux Falls
02.2007 - Current
Serve as a primary point of contact in a fast-paced optical clinic, managing scheduling appointments and check-ins and check-outs of patients. Delivering exceptional customer service by assisting and educating patients with their optical needs. Verify and file Insurance
- Educated customers on lens options and eye care products available.
- Assisted patients with frame selection and fitting for optimal comfort.
Education
Associate of Science - Medical Assistant
National American University
Sioux Falls, SD02-2007
Skills
- Lens fitting
- Frame selection
- Eye care education
- Insurance verification
- Patient scheduling
- Customer relationship management
- Inventory management
- Product knowledge
- Complaint resolution
- Time management
- Active listening
- Problem solving
- Attention to detail
- Effective communication
- Customer service
- Insurance billing
- Professional ethics
- Adaptability
- Continuous improvement
Certification
Medical Assistant 2007 National American University Sioux Falls SD
References
References available upon request.
Timeline
Optician
Sioux Falls Family Vision
02.2007 - Current
Associate of Science - Medical Assistant
National American University