Sheri Kennedy
Prescott,WI
Summary
Adept at navigating complex insurance landscapes, I exceeded productivity goals at by mastering payor-specific criteria and securing prior authorizations efficiently. My blend of exceptional customer service and problem-solving skills, streamlines patient financial processes, enhancing satisfaction and minimizing claim denials.
Overview
4
4
years of professional experience
Work History
Financial Clearance Representative
Optum Insight
01.2023 - Current
- Reviewed patient visit information to identify the need for prior authorizations.
- Demonstrated understanding of payor specific criteria to secure authorizations before date of service.
- Met and exceeded department productivity and quality goals
- Handled independent work while staying attentive to the team's requirements for quick adjustments.
- Facilitated suggestions for enhancing process updates and solving trending issues
Patient Account Representative
Allina Health
05.2021 - 01.2023
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Collaborated with medical staff to ensure proper documentation and coding for accurate billing.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Patient Access Representative
Allina Health
11.2020 - 05.2021
- Collected patient demographic and insurance information.
- Streamlined administrative processes through effective patient interviews for billing and care documentation.
- Verified eligibility and benefits information.
- Managed patient co-pays and addressed inquiries pertaining to financial assistance.
- Aided patients in filling out information request forms and submitting them to appropriate departments.
Education
Associate of Science - Medical Office Management
Rasmussen College
Lake Elmo, MN12.2010
Skills
- Excellent customer service
- Strong written and verbal communication
- Ability to work in a fast paced environment
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Timeline
Financial Clearance Representative
Optum Insight
01.2023 - Current
Patient Account Representative
Allina Health
05.2021 - 01.2023
Patient Access Representative
Allina Health
11.2020 - 05.2021
Associate of Science - Medical Office Management
Rasmussen College