Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERI RAMSEY

Penn Valley, CA,CA

Summary

Accomplished Customer Service Lead at Prosperity Lanes, adept in complaint resolution and customer service excellence, significantly enhanced customer satisfaction. Skilled in business writing and staff training, I spearheaded innovative solutions and mentored teams for peak performance. Proven track record in boosting efficiency and fostering strong client relationships across multiple industries.

Multifaceted business owner with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

14
14
years of professional experience

Work History

Customer Service Lead

Prosperity Lanes
08.2022 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Bartender and Line cook
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Cottage Food Bakery/food Truck Owner/operator

Knead A Donut
05.2016 - 01.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by creating & implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Created and perfected recipes to include cakes, pies, quick breads etc.
  • Cake decorator/baker
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Salon Owner/Operator

Hairs To You
03.2010 - 03.2020
  • Multiple single chair salons in Nursing Homes to include Grass Valley, Paradise & Yuba City. Mobile salon services to the elderly, homebound & infirmed
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • THIS BUSINESS WAS CLOSED DUE TO COVID 19

Education

Vocational License -

Marinello Schools Of Beauty
Sacramento, CA
03.2011

CAD2 Professional Licensed Addiction Specialist - Chemical Dependency

American River College
Sacramento, CA
01.1998

Skills

  • Email Etiquette
  • Payment Processing
  • Cash Handling
  • Business Writing
  • Customer Complaint Resolution
  • Telephone Etiquette
  • Inventory Control
  • Quality Assurance
  • Customer service excellence
  • Staffing oversight
  • Problem Resolution
  • Follow-up skills
  • Staff Training

Complaint resolution

  • Sales closing

Timeline

Customer Service Lead

Prosperity Lanes
08.2022 - Current

Cottage Food Bakery/food Truck Owner/operator

Knead A Donut
05.2016 - 01.2021

Salon Owner/Operator

Hairs To You
03.2010 - 03.2020

Vocational License -

Marinello Schools Of Beauty

CAD2 Professional Licensed Addiction Specialist - Chemical Dependency

American River College

Similar Profiles

CREATE PROFILE
SHERI RAMSEY