Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheri Schmid

Lincoln,NE

Summary

Peer support with a proven track record, and professional with a strong background at MHA, adept at empowering individuals through personal recovery experiences. I excel in fostering supportive relationships while effectively addressing barriers to recovery. Committed to enhancing well-being and promoting resilience in others. Effective communication and problem-solving skills. Proven ability to enhance customer satisfaction as a Customer Service Representative at Allstate Insurance, utilizing advanced computer skills and a commitment to personal well-being.

Overview

3
3
years of professional experience

Work History

Peer Support

MHA- Mental Health Association
01.2025 - Current
  • Shared personal experiences of mental health and recovery while maintaining appropriate boundaries within professional relationships.
  • Provide one-on-one emotional support to peers.
  • Promoted peer empowerment through role modeling and encouragement.
  • Engaged in self-care practices to maintain personal well-being and effectiveness.
  • Identified potential barriers to recovery and worked with participants to address them effectively.

Customer Service Representative

Allstate Insurance Co
03.2024 - 12.2024
  • Resolved customer questions through effective communication and problem-solving techniques.
  • Managed policy updates and billing inquiries to ensure customer satisfaction.
  • Assisted customers in understanding coverage options and claims processes.
  • Home, auto, and umbrella policies.
  • Insurance quotes.

Office Clerk

IMKO Workforce Solutions (BMS)
07.2023 - 02.2024
  • Shipping and receiving.
  • Schedule appointments for graphic packaging.
  • Complete paperwork for truck drivers.
  • Data entry in ASC program.
  • Close out each order completed by forklift drivers.

Education

CNA, Med Aide, Phlebotomy

Southeast Community College
Lincoln, Nebraska, NE
05.2015

Skills

  • Communication skills
  • Computer skills
  • Excel
  • Microsoft outlook
  • POS
  • Multi-line phone system
  • Customer service
  • Peer support

Accomplishments

  • IPS Training
  • Peer Support
  • Customer service rep.
  • Insurance
  • CNA
  • Med Aide
  • Phlebotomy

Timeline

Peer Support

MHA- Mental Health Association
01.2025 - Current

Customer Service Representative

Allstate Insurance Co
03.2024 - 12.2024

Office Clerk

IMKO Workforce Solutions (BMS)
07.2023 - 02.2024

CNA, Med Aide, Phlebotomy

Southeast Community College