Sheri Stadel
Elizabeth,IL
Summary
Seasoned Motel Manager with background in overseeing daily operations, improving guest satisfaction, and driving revenue growth. Possess strong leadership skills, proficiency in conflict resolution, and ability to train and mentor staff for optimal performance. Enhanced customer experience by implementing effective operational strategies and maintaining high standards of cleanliness and service quality. Proven track record of success in enhancing overall business performance in previous roles.
Overview
2
2
years of professional experience
Work History
Motel Manager
Grant Hills Motel
Galena, IL
04.2022 - 08.2024
- Developed and implemented policies and procedures to ensure customer satisfaction.
- Supervised staff, including hiring, training and scheduling of employees.
- Monitored the performance of all motel departments to ensure quality service.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Maintained inventory levels for supplies needed in the motel operations.
- Provided marketing support by developing promotions, advertisements, mailings and other materials to increase motel bookings.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Implemented systems for tracking reservations made online or through third-party travel sites.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Handled guest complaints and offered complimentary services for hardship cases.
- Made recommendations for salary and wage increases based on performance reviews.
- Negotiated rates with corporate entities related to extended stay contracts.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Organized staff schedules, balancing workload and operational needs.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Input and confirmed reservations for guests.
- Responded to and resolved guest issues or complaints.
- Delegated work to staff, setting priorities and goals.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Offered guests beverages and refreshments upon check-in.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Board Certified Licensed Massage Therapist - Massage Therapy
Capri College
Dubuque, IA04-2009
Skills
- Revenue management
- Budget Planning
- Security management
- Complaint Handling
- Waste Reduction
- Scheduling Coordination
- Ordering Supplies
- Menu development
- Employee Training
- Food presentation
- Staff Management
- Food Preparation
- Beverage knowledge
- Health and safety compliance
- Operations Management
- Schedule Coordination
- Customer Engagement
- Wine Knowledge
- Complaint resolution
- Customer service best practices
- Stable work history
- Food Service Background
- Supervisory skills
- Team Management
- Promotions planning
- Shift Management
Timeline
Motel Manager
Grant Hills Motel
04.2022 - 08.2024
Board Certified Licensed Massage Therapist - Massage Therapy
Capri College