Sheri Tabora
Grandview,MO
Summary
Top Collector with many awards
Professional with strong background in managing overdue accounts and negotiating payment arrangements. Adept at employing effective communication and problem-solving skills to recover debts while maintaining positive client relationships. Known for collaboration, reliability, and adaptability in fast-paced environments. Proficient in conflict resolution, data analysis, and maintaining compliance with industry regulation
Hardworking Collections Specialist who genuinely enjoys working with customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
In-Home Nanny
Vidisha Ghosh
02.2024 - 09.2025
- Designed engaging educational activities to promote cognitive development and creativity in children.
- Managed daily schedules, ensuring timely meals, naps, and extracurricular activities for optimal child care.
- Communicated effectively with parents about children's progress, behavior, and developmental milestones.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Involved children in caring for household pets and chores.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Private Nanny
Delila
01.2018 - 12.2023
- Developed and implemented engaging educational activities to promote learning and development.
- Coordinated daily schedules, ensuring consistency in routines and activities.
- Provided nurturing care to children, fostering emotional growth and resilience.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Created a safe environment by enforcing health and safety standards consistently.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Encouraged social interactions through playdates, group outings, and community events.
- Taught children everyday skills and language.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Sales Associate
Stay Safe Walk in Bathtubs
02.2018 - 08.2018
- Scheduled appointments to optimize client engagement and follow-up processes.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
Collections Agent
Central Credit Services / Radius Global
04.2014 - 12.2017
- Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
- Utilized negotiation skills to facilitate payment arrangements with clients, enhancing recovery rates.
- Analyzed account histories to identify patterns and develop targeted collection strategies.
- Maintained accurate records of communications and payments in CRM system for compliance purposes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Collections Agent
Convergys Corporation
08.2008 - 09.2013
- Managed delinquent accounts to ensure timely collection and minimize losses.
- Developed effective communication strategies to negotiate payment plans with clients.
- Analyzed account histories to identify and improve collection tactics.
- Monitored overdue accounts and negotiated settlements
- Updated customers' records of death, change of address, contact information, email address
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
- Implemented effective time management strategies to prioritize high-value accounts, maximizing overall revenue collection.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Demonstrated empathy towards customers while remaining assertive in pursuing outstanding balances owed to the company.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
High School Diploma -
Grandview High School
Grandview, MOSkills
- Strong work ethic
- Reliability and punctuality
- Toddler engagement techniques
- Professionalism and discretion
- Potty training support
- Nutritional meal planning
- Age-appropriate activity planning
- Patience and tact
- Special needs experience
- First aid
- Household management
- Newborn care
- Relationship building
- Problem-solving
- Housekeeping and cleaning
- Heartsaver first aid CPR AED (first aid CPR AED)
Timeline
In-Home Nanny
Vidisha Ghosh
02.2024 - 09.2025
Sales Associate
Stay Safe Walk in Bathtubs
02.2018 - 08.2018
Private Nanny
Delila
01.2018 - 12.2023
Collections Agent
Central Credit Services / Radius Global
04.2014 - 12.2017
Collections Agent
Convergys Corporation
08.2008 - 09.2013
High School Diploma -
Grandview High School
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