Sheri Theisen

Analyzed sample listing of cases for accuracy, promptness, policy regulations, procedures, and interpreted policy.

Conducted openings with counties: interviewed staff, and clients.

Maintained a case file on each county. Gathering all information and compiling data for exits. Prepare an overview and error trends for each county. Assist counties and regional office with corrective action plans and sent final drafts out.

Maintained confidentiality of clients.

Interviewed clients/applicants for Public assistance and related programs leading toward a family becoming self supporting; Including determination of eligibility.

Maintained contact with each participant to monitor and evaluate their progress toward their goals.

Made referrals when needed: such as referrals for child care, referrals for mental health, and referrals for volunteer placements.

Scheduled and conducted assessments based on participants situations and checked for any barriers.

Responded to participants and providers questions about policy and guidelines.

Authorized and arranged with participants supportive service payments.

Maintained good relationship with community partners.

Maintained confidentiality of each client.

Determined eligibility for Public assistance programs such as KTAP, Foodstamps, and Medicaid.

Interviewed clients for basic public assistance programs, Completed appropriate forms, gathered and reviewed information.

Maintained extensive notes on each client and also maintained case files on each client.

Reviewed the work of Family Support Specialist I and II for accuracy of work and knowledge of programs.

Tracked timeliness of cases needing corrections.

Supervisory duties in the event the supervisor was off work. This could be approval and denial of leave and approval and denial of overtime in the absence of a supervisor.

Determined Eligibility for Public Assistance Programs such as KTAP, Food stamps and Medicaid.

Interviewed clients for basic public assistance programs, completed appropriate forms, gathered and reviewed information.

Maintained extensive notes on each client and also maintained case files on each client.

Maintained confidentiality of each client.