Customer-oriented and friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 20 years of experience in the Travel and Hospitality Industry.
Hi, I’m
Sheri Townsley
Savannah,GA
Summary
Overview
28
years of professional experience
Work History
AirTran Airways
Lead Customer Service Representative
04.1996 - 12.2001
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Keller Williams
Realtor/Sales Agent
12.2013 - 05.2019
Job overview
- Analyze market trends, conditions, and activities to accurately advise clients and develop competitive market proposals
- Implement quarterly training seminars aimed at improving the sales and marketing strategies employed by in-house agents.
Coastal Homes of Georgia
Broker
09.2009 - Current
Job overview
- Exceptional negotiation skills on purchase agreements and contracts
- Excellent market analysis preparation ability
- Cultivate relationships with banks, appraisers, mortgage lenders and brokers, escrow personnel, and attorneys, contributing to a track record of exceeding agency-wide efficiency goals by an average of one week per transaction.
Education
Capstone MortgageMarietta, GA
09.2001
University Overview
Mortgage Broker
Capitus Real EstateAtlanta, GA
Real Estate License
06.2006
University Overview
Realtor License
Savannah State UniversitySavannah, GA
BBA
05.2001
University Overview
Skills
- Cross-Selling
- Airport Procedures
- Airline Policies
- Cultural Awareness
- Adaptability
- Team Collaboration
- Computer Proficiency
- Travel Documentation
- Multitasking Abilities
- Ticketing Systems
- Stress Tolerance
- Conflict Resolution
- Customer Documentation Review
Awards
Awards
Dryden Home - Top individual Sales (Feb 2015) KW ALC - Top Producing agent 2017-2019 KWBRN- Panelist for agents selling over $10 million 2017 Godley Station School-Parent of the month (5th Grade 2017)Timeline
Realtor/Sales Agent
Keller Williams
12.2013 - 05.2019
Broker
Coastal Homes of Georgia
09.2009 - Current
Lead Customer Service Representative
AirTran Airways
04.1996 - 12.2001
Capstone Mortgage
Capitus Real Estate
Real Estate License
Savannah State University
BBA
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