SHERICA CONNER
Dallas,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Janitor and Cleaner
MDK TRUCKING
02.2014 - Current
- Keep Commercial, Business buildings and home in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include washing dishes, clothes and also folding clothes. Cleaning bathrooms, bathrooms, and pulling trash.
Mobile Fleet Dispatcher
OTR FLEET SERVICE
07.2024 - 10.2024
- Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress. Open and close repair orders, create and submit estimates to customer for approval on needed work.
Orientation Specialist
USA TRUCK INC/ DB SCHENKER
03.2023 - 06.2024
- Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas. Assisting drivers with hiring process.
Service Coordinator
USA TRUCK INC
05.2022 - 03.2023
- Customer service representatives interact with customers to handle complaints, process orders, and answer questions. Assisting drivers with work orders, parts and other shop needed items.
Service Coordinator
SOUTHERN TIRE MART
10.2020 - 05.2022
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Assisting drivers with repair orders on trucks and trailers as well as issuing the work to the technician in a timely manner. Also open and closing all repair orders, issuing purchase order numbers to outside vender for service. Receiving purchase order numbers from customers with account. Providing customers with estimates on tires as well as service. Tracking PMB's in the Maddenco System and making sure drivers receive the best customer service possible.
Service Coordinator
US XPRESS INC
09.2015 - 04.2020
- Assisting drivers with repair orders on trucks and trailers as well as issuing the work to the technician in a timely manner. Also open and closing all repair orders, issuing purchase order numbers to outside vender for service. Taking photos of damage equipment and requesting claim numbers. Scanning and attaching all paperwork in Cetaris System. Tracking scheduled BPM's in the AS400 and making sure drivers receive the best customer service possible.
Provider for the Mentally Challenged and Disabled
PETTIS & ASSOCIATES
06.2010 - 06.2018
- Observe and monitor play activities, and entertain children by reading to them and playing games with them. Temporarily relieve parent or guardian from mentally challenged and disabled children.
Administrative Assistant/Operation Manager
HOUDEN ENTERPRISES INC
01.2015 - 09.2015
- Manage and maintain executives' schedules, Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software. Answer phone calls and direct calls to appropriate parties or take message. File and retrieve corporate documents, records, and reports.
Service Writer/Cashier
SPEEDCO LUBE & TIRE
09.2014 - 01.2015
- Compute charges for merchandise or services and receive payment, Obtain customers names, addresses, and billing information and also information regarding services needed for truck or trailer.
Office Assistant/attendant
ANGELS OF HAND HOME HEALTH & ASSISTANT LIVING
02.2014 - 08.2014
- Assisting in the office with medical billing by charging the services to Molina Health, Amerigroup, Health Spring, Superior Health, Medicaid and Medicare, making calls to CAS/DADS patients to assure they are satisfied with the service provided. Assisting at home patients with bathing, dressing, hair/skin care, toileting, cleaning, transfer, laundry, meal prep, assist with self-administered medication ect...
Safety Compliance Assistant
SWIFT TRANSPORTATION
12.2010 - 12.2013
- Responsible for assisting drivers with paperwork needed for new hire process and also scanning it to the processing department at our corporate office. Determined compliance with company operating policies and procedures. Used AS400 system to communicate with drivers as well as making sure drivers were up to date on physicals, safety classes, drivers license ect... Also utilized Tenstreet to schedule drivers for orientation, communicate driver statues with the processor as well as marking driver present or absent.
Cashier
BOSS TRUCK SHOPS INC
10.2009 - 12.2009
- Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
Cashier
FLYING J INC
02.2008 - 12.2009
- Responsible for writing repair orders, communicating them to the mechanic and estimating the final cost to the customers; Cashing out customers that have purchased items or received service; Entering national tire accounts into the computer and receiving credit from vendors; Preparing daily deposits from previous day shifts and emailing the totals to corporate bookkeeping; Keeping office, front lobby, restroom and break rooms clean.
Service Writer/administrative Assitant
WERNER ENTERPRISE
09.2007 - 02.2008
- Obtained information and determined need for cost of truck and trailer repairs; inspected vehicle for DOT violations and maintained safety logs. Coordinated and scheduled repair maintenance and service with other departments or fleet liaisons; produced down-town reports, and other reports as needed; maintains vehicle and equipment repair/maintenance/Service history files; performed dispatch functions for road service, wrecker service and/or tire repair and maintained wrecker and service call logs.
Shift Leader/cashier
HALL'S HONEY FRIED CHICKEN
03.2006 - 10.2006
- Responsible for supervising the night shift staff; executed cash management duties with POS and shift reports assisted in the management of adequate inventory using the company's systems and guidelines to minimize loss. Managed company's assets by ensuring the restaurant was clean, safe and organized; complies with safety and security standards at all times assisted the General Manager with directing the daily operation and delivery, customer relations, restaurant maintenance and repair. Ensured the highest quality products and services were delivered to customers and other duties as required or assigned.
Fuel Clerk/customer Service
LOVE'S TRAVEL STOP
02.2005 - 01.2006
- Processed and maintained the requisition, distribution, storage and control of inventory including materials, part supplies, tools and gasoline. Provided customer service and assistance for fuel and store purchases, cash handling, credit and internal account processing. Performed regular clean up of store, restrooms and showers to ensure safety and store presence. Purchased fuel and monitor fuel inventory for fuel stop.
Education
High School Diploma -
Abraham High School
Dallas, TXSkills
- Client assistance
- Organizational cleaning skills
- Professional cleaning services
- Patient care provider
- Windows operating system proficiency
- Waste management
- Freight logistics
- Proficient in English
- Intake process optimization
- Surface maintenance
- Multi-line phone management
- Facility maintenance experience
- Facility maintenance experience
- Facility cleaning expertise
- Administrative support experience
- Mopping techniques
- Customer service-focused
- Restroom care
- Cleaning expertise
Timeline
Mobile Fleet Dispatcher
OTR FLEET SERVICE
07.2024 - 10.2024
Orientation Specialist
USA TRUCK INC/ DB SCHENKER
03.2023 - 06.2024
Service Coordinator
USA TRUCK INC
05.2022 - 03.2023
Service Coordinator
SOUTHERN TIRE MART
10.2020 - 05.2022
Service Coordinator
US XPRESS INC
09.2015 - 04.2020
Administrative Assistant/Operation Manager
HOUDEN ENTERPRISES INC
01.2015 - 09.2015
Service Writer/Cashier
SPEEDCO LUBE & TIRE
09.2014 - 01.2015
Janitor and Cleaner
MDK TRUCKING
02.2014 - Current
Office Assistant/attendant
ANGELS OF HAND HOME HEALTH & ASSISTANT LIVING
02.2014 - 08.2014
Safety Compliance Assistant
SWIFT TRANSPORTATION
12.2010 - 12.2013
Provider for the Mentally Challenged and Disabled
PETTIS & ASSOCIATES
06.2010 - 06.2018
Cashier
BOSS TRUCK SHOPS INC
10.2009 - 12.2009
Cashier
FLYING J INC
02.2008 - 12.2009
Service Writer/administrative Assitant
WERNER ENTERPRISE
09.2007 - 02.2008
Shift Leader/cashier
HALL'S HONEY FRIED CHICKEN
03.2006 - 10.2006
Fuel Clerk/customer Service
LOVE'S TRAVEL STOP
02.2005 - 01.2006
High School Diploma -
Abraham High School