Sherica Service
Union,NJ
Summary
CUSTOMER SERVICE PROFESSIONAL Qualification Profile More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, customer support, and planning/implementing proactive procedures and systems to avoid problems Possess solid computer skills. Excellent working knowledge using Windows Professional systems; Microsoft Office Suits Ability to train, motivate and supervise other customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Maintain strong interpersonal and organizations skills, with excellent written and verbal communication Ability to work on several task simultaneously and pay close attention to detail
Overview
19
19
years of professional experience
Work History
Commissions Processor
Douglas Elliman NY
12.2021 - 01.2023
- Review closing packages submitted from office managers
- Process checks and wire paying for agent payment
- Printed checks and prepare for mail via ups, interoffice and regular mail
- Data entry of Closing Demand Authorizations into internal accounting software
- Update agent and vendors accounts for payment, AR deductions and collections
- Additional duties as required by business need
- Provide support and backup coverage to various departments
- Perform special project, as requested and excellent communication via email
- Work under little to no supervision
- Examined incoming materials and compared to documentation for accuracy and quality.
- Analyzed processor data and developed insight reports for management review.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
Commission Coordinator
Reology NJ
05.2017 - 06.2021
- Review closing packages submitted from Branch Locations to ensure accuracy and completeness
- Data entry of Closing Demand Authorizations into internal accounting software
- Audit closing documentation which may include commission checks, HUDs, purchase contracts, etc
- To close the deal in our internal accounting systems
- Apply necessary commission adjustments for timely and accurate payments to our Sales Agents, Referrals, and Cooperative Brokers and collections
- Provide support with excellent communication to Vice Presidents, Branch Managers and Office Administrators in our branch offices in response to inquiries regarding commission payouts, deductions, commission schedules and commission calculations
- Update ledger system for earnest money deposits in compliance with state escrow law
- Additional duties as required by business need
Treasury Technician/Billing Coordinator
Marsh & McLennan Companies
06.2015 - 08.2016
- Receive internal and external billing inquiries and answer direct accordingly
- Perform various internal and external communication between internal and external partners to facilitate positive business relations
- Perform daily audit of customer accounts to ensure accuracy
- Facility: This Facility in Epic that electronically emails or faxes payment details (remittance advices) to client/market automatically when a payment is released
- Communication outstanding balances to insurers, issues cancellation notice and non-payment
- Provides backup coverage to various Treasury department functions
- Maintain various department files, unapplied cash resolution, maintain proper account collection effort
- Perform other job-related duties as assigned
- Reconciliation of outstanding balances and request disbursement for return premiums.
Customer Service Representative
L’Occitane
12.2013 - 06.2014
- Product knowledge of the entire L'Occitane product line
- Assist customers with their choices of products for themselves and as gifts
- Develop knowledge of skincare and its application
- Provide skincare expertise to L’Occitane clients
- Provide outstanding and quality customer service
- Develop strong product knowledge of the entire L'Occitane product line,
- Build customer service relationships by telling our "True Stories" to customers with passion
- Stays familiar with how to execute price changes, transfers and cash register routines
- Stays familiar with internal policies and programs contained in the L’Occitane
- Uses teamwork to assist all associates in providing customer service Communicates effectively and professional with the customers over the phone
Lead Customer Service Specialist/Rebate Processor
Honeywell
01.2013 - 11.2013
- Meet established performance expectations for quantity and quality of work performed
- Enter alpha & numeric data from processed rebates accurately and in a timely manner
- Data entry may be done via many applications (i.e
- Web application, Access database form, Excel spreadsheet, Word document)
- Receive, research, and resolve client questions and complaints
- Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service
- Provide continual feedback of the effectiveness of processes & procedures to the PSG Supervisor
- Provide suggestions to improve area operations, efficiency, and service
- Other activities as required to achieve team or departmental objectives
Customer Service Representative/Teller
Wells Fargo Bank
10.2007 - 04.2012
- Support customers in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain daily cash box and perform specialized tasks such as preparing cashier’s checks, money orders, issuing traveler’s checks and foreign currency exchange
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Record all transactions promptly, accurately and in compliance with bank procedures
Signature Ticket Agent
Newark International Airport
01.2004 - 09.2007
- Aid customers by working with customers and border patrol agents with escorting the customers
- Electronic, as well as in-person customer service for passengers, regarding all flight information
- Prepared boarding passes, checks and tagged luggage, announced flights and assist passengers who have special boarding needs
- Trained and assisted new agents as requested by management
Education
Criminal Justice
New Jersey City University
Skills
- Data Entry
- Research Proficiency
- Document Control
- Customer Service
- Critical Thinking
- Information Protection
- Financial Statement Preparation
- Supply Ordering
- Data File Transferring
- Teamwork and Collaboration
- Loan Payment Processing
- Attention to Detail
- Customer Inquiries
- Customer Accounts Management
- Loan Document Validation
- Records Management
- Employee Training
- Correcting Errors
- Process Auditing
- Work Order Review
Timeline
Commissions Processor
Douglas Elliman NY
12.2021 - 01.2023
Commission Coordinator
Reology NJ
05.2017 - 06.2021
Treasury Technician/Billing Coordinator
Marsh & McLennan Companies
06.2015 - 08.2016
Customer Service Representative
L’Occitane
12.2013 - 06.2014
Lead Customer Service Specialist/Rebate Processor
Honeywell
01.2013 - 11.2013
Customer Service Representative/Teller
Wells Fargo Bank
10.2007 - 04.2012
Signature Ticket Agent
Newark International Airport
01.2004 - 09.2007
Criminal Justice
New Jersey City University
Similar Profiles
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
ERIC FEATHERERIC FEATHER
Licensed Real Estate Salesperson at Douglas EllimanLicensed Real Estate Salesperson at Douglas Elliman
Sean HerreraSean Herrera
Concierge at Douglas EllimanConcierge at Douglas Elliman
Teresa RossTeresa Ross
Director of Purchasing at United Window and DoorDirector of Purchasing at United Window and Door
Kenneth A. GriceKenneth A. Grice
Laborer at New Jersey TransitLaborer at New Jersey Transit