Sherice Henry
Edgartown,MA
Summary
To gain employment at your company, where my knowledge,
experience, creativity and interpersonal skills can be put to the best
use, Adaptable hospitality professional with experience in front desk service, public area cleaning, and office operations. Skilled in customer service, guest relations, and clear communication. Known for supporting smooth daily operations, resolving issues quickly, and maintaining organized, safe environments.
Overview
12
12
years of professional experience
Work History
Cook/Prep Cook
19 Raw Oyster Bar/19 Prime Steakhouse
Edgartown, MA
04.2022 - Current
- Prepared vegetables and portioned ingredients for oyster bar and steakhouse, supporting meal readiness.
- Ensured food safety and sanitation compliance across stations and storage areas.
- Kept work areas clean and organized tools, facilitating efficient kitchen operations.
Public area attendant
Killington Ski Resort
Killington, Vermont
11.2022 - 04.2023
- Ensured cleanliness of public spaces, including lobbies, restrooms, and elevators, to enhance overall guest experience.
- Maintained cleanliness of surfaces, fixtures, and touchpoints throughout Killington Ski Resort facilities to ensure guest satisfaction.
- Conducted inspections of public areas to identify and address safety hazards and cleanliness issues, promoting a safe environment.
- Addressed guest and department requests promptly to enhance service experience.
Front Desk Receptionist
Harborside Inn Hotel
Edgartown, MA
04.2022 - 11.2022
- Facilitated guest check-ins at front desk, verifying reservations through a hotel property management system to ensure accurate service.
- Checked in guests and verified reservations using a hotel property management system.
- Managed incoming phone calls, efficiently relaying guest requests to relevant hotel departments to enhance guest experience.
- Assisted guests with room keys, folios, and billing questions.
- Addressed and resolved guest concerns promptly, maintaining calm and courteous communication to ensure guest satisfaction.
- Supported shift handoffs and documented front desk activity for hotel staff.
Office Manager
Globe Freight Agencies Limited
Kingston , Jamaica
02.2019 - 03.2022
- Managed daily office operations for Globe Freight Agencies freight coordination team, ensuring seamless workflow and communication.
- Supervised office supplies, equipment, and vendor requests for Globe Freight Agencies, while maintaining efficient inventory levels and support.
- Oversaw shipping documents, invoices, and client records for logistics transactions.
- Coordinated communication between freight staff, customers, and transport partners.
- Trained new staff on office procedures, documentation, and customer service standards.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services to enhance communication and service delivery.
Community Service Volunteer
Community Services Board
Kingston , Jamaica
08.2017 - 09.2017
- Facilitated community programs through Community Services Board outreach events, enhancing community engagement.
- Assisted clients in accessing food, clothing, and essential resources, promoting well-being and support.
- Coordinated supply organization for community events, ensuring efficient resource distribution. for community events and client assistance.
Accounting Assistant and Tax consultant
Nairne & Partners
Kingston , Jamaica
05.2017 - 07.2017
- Organized financial documents for audits, tax filings, and compliance checks.
- Managed payment schedules and vendor correspondence for accounting operations.
- Prepared accounts payable files for review and approval by senior staff.
Sales and Marketing Representative
J Wray and Nephew limited
Kingston , Jamaica
03.2015 - 12.2016
- Presented product features and sales offers to prospective customers
- Supported sales targets through route coverage and account follow-up
- Executed brand activations for Jamaican spirits and premium beverage lines
- Coordinated marketing materials for in-store and event promotions
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Gathered customer feedback on product performance and service quality.
Education
BBA - Business Administration And Management
University of Technology
Kingston Jamaica 09-2021
Skills
- Culinary operations
- Food preparation
- Kitchen safety
- Inventory management
- Inventory control
- Menu planning
- Customer service
- Guest relations
- Oral communication
- Property management
Timeline
Public area attendant
Killington Ski Resort
11.2022 - 04.2023
Cook/Prep Cook
19 Raw Oyster Bar/19 Prime Steakhouse
04.2022 - Current
Front Desk Receptionist
Harborside Inn Hotel
04.2022 - 11.2022
Office Manager
Globe Freight Agencies Limited
02.2019 - 03.2022
Community Service Volunteer
Community Services Board
08.2017 - 09.2017
Accounting Assistant and Tax consultant
Nairne & Partners
05.2017 - 07.2017
Sales and Marketing Representative
J Wray and Nephew limited
03.2015 - 12.2016
BBA - Business Administration And Management
University of Technology