SHERICE PETTUS
Oxon Hill,MD
Summary
Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Experienced in cash handling, balancing drawers with a high level of accuracy, effectively resolving problems. Trained in all aspects of opening and closing procedures.
Overview
10
10
years of professional experience
Work History
Senior Banker
PNC Bank
Washington , DC
09.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Personal Banker
Wells Fargo
Oxon Hill, MD
09.2018 - 09.2021
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted all financial products by maintaining excellent service offering knowledge
- Cultivated and strengthened relationships with new and existing clients
- Adhered to established policies, procedures and compliance for satisfactory audit rating
LeadTeller
Wells Fargo
Oxon Hill, Md
10.2017 - 09.2018
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Maintained balancing record with 98% rate of accuracy
- Facilitated maintenance team training procedures to align with company standards
- Processed quarterly vault and ATM audits with zero error rate
- Coordinated daily cash reconciliation in high-volume location
Teller
Wells Fargo
Oxon Hill, MD
04.2016 - 10.2017
- Coordinated daily cash reconciliation in high-volume location
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
Bank Teller
Bank Of America
Oxon Hill, MD
10.2014 - 04.2015
- Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy
- Trained in all aspects of opening and closing procedures
- Cash handling expertise Relationship building Cheerful Goal-oriented Detail-oriented Opening and closing procedures MS Windows proficient Upselling Exceptional customer service Completed morning tasks to prepare bank for business
- Provided outstanding customer service while assured all customers were aware and up to date on all products and services ,
- Coordinated daily cash reconciliation at high-volume location
- Executed customer transactions, including deposits, withdrawals, money orders and checks
Sales Representative/ Receptionist/ Bridal Consultant
Ellie's Bridal Boutique
Alexandria, VA
05.2011 - 04.2014
- Greeted and registered new brides upon arrival to shop
- Assisted brides throughout process of finding their dream wedding gown
- Answered store phones, replied to emails from customers, updated computer inventory listings
- Suggested accessories and complementary purchases
- Kept work areas clean and neat at all times
- Prepared outgoing shipments
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
Education
Bachelor of Science - Business Administration/ HR Management
Purdue University
West Lafayette, IN06.2025
High School Diploma -
Frank W - Ballou
Washington, DC2011
Skills
- Goal-oriented
- Excellent time management skills
- Exceptional customer service
- Compliance, banking laws and regulations
- Detail-oriented
- Customer satisfaction
- Branch operations
- Rapport building
Timeline
Senior Banker
PNC Bank
09.2021 - Current
Personal Banker
Wells Fargo
09.2018 - 09.2021
LeadTeller
Wells Fargo
10.2017 - 09.2018
Teller
Wells Fargo
04.2016 - 10.2017
Bank Teller
Bank Of America
10.2014 - 04.2015
Sales Representative/ Receptionist/ Bridal Consultant
Ellie's Bridal Boutique
05.2011 - 04.2014
Bachelor of Science - Business Administration/ HR Management
Purdue University
High School Diploma -
Frank W - Ballou
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