SHERIDAN BUCKETT
Cook CPA
Wichita
1
Certification
13
years of professional experience
Client service professional with a proven background in managing relationships and delivering support. Expertise in resolving issues and driving results that enhance client satisfaction. Strong communication, problem-solving, and organizational skills support operational efficiency and positive experiences. Collaborative team player, adaptable to changing demands, focused on achieving collective goals and improving service quality.
Work History
Administrative and Client Services Associate
2 Years- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Streamlined office operations, improving client experience processes.
- Supported the implementation of new technology platforms aimed at enhancing overall customer experience levels within the organization.
- Trained new personnel regarding company operations, policies and services.
- Streamlined administrative workflows, improving handoffs between clients, accountants, and support staff.
- Coordinated scheduling for meetings, retreats, and events, optimizing resource utilization.
- Completed prospect intake documents and maintained comprehensive client database.
- Notified clients of pending tax deadlines, processed signed documents, and e-filed tax returns.
- Organized and maintained both physical and electronic filing systems for easy access.
- Conducted monthly bookkeeping and processed accounts payable for multiple clients.
- Managed inventory of office supplies and refreshments, ensuring seamless workplace operations.
Bookkeeping Administrative Assistant
5 Months- Processed accounts receivable and payable to optimize financial operations.
- Tracked and processed payroll data, ensuring timely and accurate payroll execution.
- Tracked and processed payroll data to ensure timely and accurate execution.
- Maintained detailed records of financial transactions, including rent and deposits, supporting accurate financial reporting.
- Documented financial transactions and monitored flow for accuracy.
- Provided administrative support, enhancing overall office productivity.
- Effectively managed tenant communications, resolving concerns promptly.
- Supervised junior staff while providing training on property management tasks.
Apprenticeship
1 Year 5 Months- Collaborated with mentors to clarify project objectives and align efforts.
- Executed semi-skilled and skilled tasks under guidance of qualified professionals to meet project standards.
- Supported colleagues in implementing planned procedures to enhance overall productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Completed all assigned tasks within specified deadlines to ensure project continuity.
Insurance Specialist
1 Year 3 Months- Verified cargo insurance coverages, ensuring compliance with legal obligations and minimizing risk exposure.
- Confirmed alignment of information with regulations, establishing compliance and safeguarding operations.
- Confirmed alignment of information with regulations to establish compliance.
- Managed logistics, ensuring timely delivery and pickup of cargo to meet client expectations.
Cruise Vacation Planner
2 Years 3 Months- Coordinated with travel agents to enhance the efficiency of cruise booking process.
- Planned personalized cruise itineraries for clients based on preferences and budgets.
- Coordinated communication between clients and onboard services for smooth experiences.
- Facilitated communication between clients and onboard services to ensure seamless cruise experiences.
- Researched travel destinations to deliver relevant information and tailored recommendations to clients.
Hostess
2 Years 10 Months- Greeted guests and seated them promptly to create welcoming dining atmosphere.
- Provided menus to guests and assigned seating based on needs and rotation.
- Maintained communication with kitchen management and serving staff to coordinate dining operations.
- Received and recorded dining reservations for patrons.
- Managed telephone inquiries and directed calls to facilitate effective communication.
- Monitored restroom conditions and performed cleaning duties to maintain cleanliness and hygiene.
Education
Associate's degree - Business Administration
Certificate of Technical Studies - Accounting in Technical
High School Diploma
BBA - Business
Skills
Executive administrative support
Client invoicing support
Financial documentation oversight
Accounting software proficiency
Budget management
Data analysis skills
Operational coordination support
Leadership and client management
Client relationship management
Organizational skills
Communication and attention to detail
Certification
Driver's License, 12/01/23, 12/01/28, CPR Certification, Class D
Additional Information
Experienced with Microsoft Suite, Quickbooks Online, Adobe, iFirm, AppFolio, ATX.
Timeline
Administrative and Client Services Associate
Cook CPA
06.2024 - 06.2026Read More
Bookkeeping Administrative Assistant
Rescom HOA
01.2024 - 06.2024Read More
Apprenticeship
Koch
08.2022 - 01.2024Read More
Insurance Specialist
King of Freight
05.2021 - 08.2022Read More
Cruise Vacation Planner
Royal Caribbean Cruises Ltd.
11.2017 - 02.2020Read More
Hostess
CARLOS O'KELLY'S
10.2013 - 08.2016Read More
WSU Tech
Associate's degree from Business Administration
Read More
WSU Tech
Certificate of Technical Studies from Accounting in Technical
Read More
WICHITA WEST HIGH SCHOOL
High School Diploma
Read More
Wichita State University
BBA from Business
Read More