Sheridan Jennings
Pittsburgh,Pennsylvania
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance performance. Operates well in both individual and team capacities, leveraging seasoned workethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Patient Care Technician
UPMC Children's Hospital of Pittsburgh
Pittsburgh, Pennsylvania
09.2023 - Current
- Assisted nursing staff with daily patient care tasks and procedures.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records system.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted guests warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
PHYSICAL / OCCUPATIONAL THERAPY AIDE
UPMC
Pittsburgh, PA
12.2022 - 09.2023
- Provided direct patient care, including mobility assistance and transferring patients from wheelchairs to beds.
- Fostered positive relationships with patients by demonstrating empathy and compassion during treatments.
- Assisted with rehabilitation exercises as directed by physical therapists.
- Observed patients during therapy sessions to ensure safety and well-being.
- Organized supplies needed for each session prior to client arrival.
- Demonstrated proper use of adaptive equipment such as wheelchairs, walkers, canes.
- Cleaned work area and checked and stored equipment after treatment.
- Developed positive relationships with clients through compassionate care and support.
- Communicated effectively with patients, family members and other healthcare professionals to coordinate patient care.
- Transported patients to and from treatment areas, lifting, and transferring according to positioning requirements.
- Assisted in setting up therapeutic activities such as range of motion exercises or sports drills.
- Demonstrated excellent organizational skills in managing a variety of tasks simultaneously in a fast-paced environment.
- Assisted Occupational Therapist with patient care, including activities of daily living and therapeutic exercises.
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living including bathing, dressing and grooming.
BARTENDER/SERVER
Cosmo on Carson
Pittsburgh, PA
04.2021 - 09.2022
- Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Kept track of cash receipts and deposits to ensure complete accuracy.
- Double-checked guests' identification before serving alcoholic beverages.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Printed dining checks with the total due, collected payment, and offered receipts to complete transactions.
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
PACKER
Joy Cone Co
Hermitage, PA
04.2022 - 07.2022
- Wrapped and boxed cone items quickly and correctly, maintaining uniformity to meet fulfillment targets.
- Moved loads across room with the help of forklifts and other equipment.
- Willingly worked extra hours and shifts to meet tight shipping deadlines during busy periods.
- Reduced waste by strictly adhering to packing procedures and reducing the volume of packaging materials used in the preparation of shipments.
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.
- Used sprayers to apply cleaning and disinfecting solutions to decontaminated work areas.
- Trained new employees on warehouse protocols and answered task-related questions to assist with job role adjustment.
- Scanned packages and boxes before heading to the loading dock to prepare for shipment.
CASHIER
T.J. Maxx
US, PA
11.2019 - 12.2021
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging quickly and courteously, as well as answering phone calls.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Helped customers by answering their questions and completing their requests.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Was in charge of arranging and stocking merchandise.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Learned how to deal with checks and credit cards.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
- Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior.
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
- Increased sales and customer satisfaction by keeping checkout areas clean and organized.
- Answered questions about store policies and concerns to support positive customer experiences.
- Handled customer complaints and took the necessary steps to resolve their problems.
CASHIER
The Smoking Pie
Miami Beach, US
05.2021 - 08.2021
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Kept a high level of cleanliness and sanitation.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
- Checked identification to enforce the age requirement for alcoholic beverages.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
OFFICE ASSISTANT
B&L Properties
US, PA
09.2019 - 05.2021
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Provided expert clerical support by handling a wide range of routine and special requests efficiently.
- Made sure that business records were up to date by updating customer information on a regular basis.
- Combed through files, records, and other documents in order to gather information in order to respond to requests.
- Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options.
- Incoming messages and correspondence were opened, sorted, and distributed by me.
- Oversaw the smooth processing of leasing paperwork to support office productivity.
- Had planned ahead.
- Was in charge of controlling access to the building and issuing key cards to employees and visitors.
- Kept track of office supplies and inventory in a neat and orderly manner.
- Provided excellent customer service for employers seeking information and services.
- I'm in charge of incoming and outgoing e-mails.
- Schedule and showed properties to students.
- Managed daily correspondence and communication between tenants and property management.
- Provided front desk support, greeting visitors and directing them to appropriate personnel.
CASHIER
Dunham's Sports
Hermitage, PA
11.2017 - 11.2019
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Clean and close the shop on a regular basis.
- Put things on shelves and organize them.
- Processed credit cards, checks, gift cards and coupons.
- Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Customers received directions and recommendations from me.
- Am able to work in a fast-paced, high-pressure environment.
- Help customers by guiding them and answering their questions.
- Label items with accurate prices and make sure that any price changes are handled quickly.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
GYMNASTICS COACH
Tumble Zone
Hermitage, PA
09.2015 - 01.2018
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage.
- Gave students and spotters a briefing on safety rules and standards at the start of each class.
- Improved individual athletes' performance by creating strategic personal training programs.
- Encouraged parent involvement without interfering with the lesson.
- Individual knowledge, skills, and strengths were assessed, and team positions were assigned to maximize talent areas.
- Inspired athletes to improve their training habits and nutrition in order to become stronger, more agile, and more effective.
- Promoted stretching and proper exercise form to help players avoid injuries and muscle tightness.
- Put in place exercise and training programs that improved individual and team performance.
HOSTESS
brewtus brewing Co
Sharon, PA
03.2015 - 09.2017
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
- Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction.
- I'm doing a variety of cleaning and odd jobs around the restaurant.
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed.
- Learned how to use a computer system and an open table program.
- Assisted team members with food and beverage service.
Education
Indiana University of Pennsylvania
Indiana, PA 09.2017 - 09.2025
LEVEL OF AUTONOMY IN DANCE AND CHEER -
Sharon Senior High School
SharonSkills
- Operational Standards
- Direct Patient Care
- Safety Measures
- Effective communication
- Team collaboration
- Time management
- Restocking supplies
- Phone etiquette
- Professional demeanor
- Scheduling appointments
Timeline
Patient Care Technician
UPMC Children's Hospital of Pittsburgh
09.2023 - Current
PHYSICAL / OCCUPATIONAL THERAPY AIDE
UPMC
12.2022 - 09.2023
PACKER
Joy Cone Co
04.2022 - 07.2022
CASHIER
The Smoking Pie
05.2021 - 08.2021
BARTENDER/SERVER
Cosmo on Carson
04.2021 - 09.2022
CASHIER
T.J. Maxx
11.2019 - 12.2021
OFFICE ASSISTANT
B&L Properties
09.2019 - 05.2021
CASHIER
Dunham's Sports
11.2017 - 11.2019
Indiana University of Pennsylvania
09.2017 - 09.2025
GYMNASTICS COACH
Tumble Zone
09.2015 - 01.2018
HOSTESS
brewtus brewing Co
03.2015 - 09.2017
LEVEL OF AUTONOMY IN DANCE AND CHEER -
Sharon Senior High School