Sheridan Koen
Buda,TX
Summary
Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers. An expert in escrow standards, pre-underwriting for title clearance, ensuring hold harmless or subordinations have been requested guarantee title clarity for closing. Knowledgeable in real estate regulations, guidelines, document preparation, and RESPA rules. Posses a comprehensive understanding of pay-off per diem's, tax prorations, and interest, familiarity with lenders' documents and recordings, and ability to address any related queries. Equipped with the skill set to manage multiple priorities effectively.
Overview
22
22
years of professional experience
Work History
Escrow Processor II/Senior Mortgage Funder
Independence Title
07.2023 - 11.2023
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Coordinated with mortgage companies to efficiently process title orders, resulting in smoother transactions.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Reviewed CD/HUD-1 and all other closing documents for quality control (may have also prepared closing documents, reviewed title, sent binders, funded loans, and assisted other branches with multi-state transactions)
- Processed escrow documents following established policies and procedures and prepared key escrow documents
- Cleared title by ordering title commitments, resolving title defects, and addressing issues against the property
- Managed quality control for compliance with TDI
- Coordinated closing documents with lenders, buyers, and sellers to ensure instructions and contract terms were followed
- Assisted escrow officer with the pipeline of real estate transactions according to sales contracts, lender instructions, company requirements, and other written instructions
- Oversaw recording and final disbursement of escrow files, ensuring a final title policy was issued promptly.
Escrow Processor II/Senior Mortgage Funder
Heritage Title Company of Austin
09.2018 - 05.2023
- Primarily balancing files and funding, along with post-closing responsibilities
- Improved the efficiency of escrow processing by streamlining workflow and implementing time-saving strategies.
- Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
- Enhanced client satisfaction by providing timely updates on the status of their transactions and addressing concerns proactively.
- Maintained compliance with industry regulations, staying current on changes to ensure smooth transaction processes.
- Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
- Expedited closing timelines by efficiently prioritizing tasks and managing multiple files simultaneously.
- Reduced potential legal issues by conducting thorough title searches and identifying potential risks or discrepancies.
- Assisting with pre-closing duties, as needed
- Reading contracts, commitments and orders in preparation for the closing, as needed
- Maintaining the files, recording the appropriate documentation, sending out checks once the closing is complete, and transmitting documents to the lender
- Supporting with additional items, as requested by Closer and/or Manager
- Opened residential contracts, ordered title commitments, and distributed to all parties
- Reviewed contracts and processed new orders accurately in the system
- Processed lender title requests promptly
- Ordered HOA resale certificates and tax certificates and documented files correctly
- Gathered invoices for all vendors in the contract and labeled them correctly in the file
- Funded prepared loan funding packages for lenders and shipped loan packages in the correct stacking order
- Uploaded final documents and accurately labeled them in electronic files
- Assisted escrow officers with lender post-closing requests and final policy disbursements
- Handled incoming calls and customer service requests from lenders, buyers, and agents
- Verified wire instructions with buyers, lenders, and other parties to escrow
- Communicated with various parties involved in the closing process, such as title insurance representatives, insurance company representatives, loan officers, escrow processors, team members, title company, real estate agents, and clients
- Read all contracts, commitments, and lender closing instructions to complete them promptly to ensure escrow closing
- Processed and quality-checked all documents from lenders and attorneys for accuracy
- Prepared title company closing documents in a timely and professional manner
- Ensured complete and accurate packages were submitted for approval, following all closing instructions
- Provided process improvement recommendations when appropriate
- Acted as a liaison between escrow processors and escrow officers as a subject matter expert
- Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies
- Ran final disbursement ledgers to verify zero balance and resolved any issues or made suggestions to solve them
- Confirmed with lenders how packages were being sent before closing, at least 48 hours before purchase closings
- Worked to build strong partnerships with local lenders, realtors, and attorneys
- Acted as a point person for other branch escrow processors.
- Minimized financial discrepancies by accurately calculating fees, taxes, and other related costs associated with each transaction.
Escrow Processor II/Mortgage Funder
Stewart Title Guaranty Company
02.2002 - 11.2016
- Processed and quality-checked all documents from lenders and attorneys for accuracy
- Enhanced client satisfaction by providing timely updates on the status of their transactions and addressing concerns proactively.
- Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
- Prepared title company closing documents in a timely and professional manner
- Ensured complete and accurate packages were submitted for approval and all closing instructions were followed
- Provided process improvement recommendations when appropriate
- Acted as a liaison between escrow processors and escrow officers as a subject matter expert
- Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies
- Ran final disbursement ledger to verify it was at a zero balance; resolved any issues and made suggestions to solve them
- Called and confirmed with lenders how packages were being sent before closing; for purchase closings, called at least 48 hours before the closing date
- Worked to build strong partnerships with local lenders, realtors, and attorneys
- Acted as a point person for other branch escrow processors.
Education
High School Diploma -
Elsik High School
Houston, TexasSkills
- Escrow Document Processing
- Title Clearing and Management
- Closing Coordination
- Administrative Support
- Customer Service
- Quality Control and Compliance
- Communication
- Task Prioritization and Deadline Management
- Process Improvement
- Building Partnerships with Stakeholders
- Document analysis
- Deadline-oriented
- Closing process expertise
- Property Research
Timeline
Escrow Processor II/Senior Mortgage Funder
Independence Title
07.2023 - 11.2023
Escrow Processor II/Senior Mortgage Funder
Heritage Title Company of Austin
09.2018 - 05.2023
Escrow Processor II/Mortgage Funder
Stewart Title Guaranty Company
02.2002 - 11.2016
High School Diploma -
Elsik High School
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