Sheridan Wilson
Broken Arrow,OK
Summary
Results-driven professional with a solid background in customer service and inventory management at HTeaO. Successfully led initiatives to optimize store operations and drive sales growth through innovative merchandising techniques. Expertise in critical thinking and problem resolution, fostering customer loyalty and satisfaction.
Overview
3
3
years of professional experience
Work History
Key Holder
HTeaO
02.2022 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Brand Ambassador
Glamour Gowns
11.2023 - 02.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Lead Key Holder
Cherry Berry
04.2021 - 01.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
High School Diploma -
University of Arkansas
Fayetteville, AR05-2028
Skills
- Flexible work schedule
- Critical thinking
- Goal setting and achievement
- Inventory management
- Analyzing profitability
- Reporting and performance analysis
- Inventory oversight
- Problem anticipation and resolution
- Leadership development
- Multitasking and prioritizing
- Store operations oversight
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to more customers.
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Volunteer Travel
- I participate in a variety of outdoor recreational activities
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Political Sciences
Timeline
Brand Ambassador
Glamour Gowns
11.2023 - 02.2024
Key Holder
HTeaO
02.2022 - 08.2024
Lead Key Holder
Cherry Berry
04.2021 - 01.2022
High School Diploma -
University of Arkansas
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