Summary
Overview
Work History
Education
Skills
Accomplishments
Militarycommendations
Military Service
Certification
Timeline
Generic

Sherie L. King

Henderson

Summary

Highly motivated and detail-oriented Customer Service/Office Professional with more than 30 years of experience in many facets of customer service/satisfaction and office settings. Creative and quick thinking with excellent problem-solving skills. Excellent computer skills with a typing speed of between 40 and 50 wpm.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Self Employed

DoorDash
02.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
  • Achieved high levels of customer satisfaction through attentiveness to special requests.


Call Center Representative

Answer Plus
10.2023 - Current
  • Provided scripted answering services for a variety of companies located across the U.S., Puerto Rico and Canada with a high degree of accuracy
  • Assisted callers with online orders, appointment setting with medical facilities, attorney offices, property management issues, dentist offices, real estate agents among many other situations

Law Enforcement Support Technician

City of Las Vegas, Department of Public Safety
09.2022 - 04.2023
  • Assisted sworn law enforcement officers with all aspects of identifying and booking of detained individuals into custody, including criminal history information searches
  • Worked closely with Municipal Court and Pretrial Services Units with the verification and entry of sentencing and release paperwork as required
  • Accepted and processed both cash and bond transactions, assigning future court dates as required
  • Provided assistance and information to the general public and bail bond companies, as requested via telephone, fax and in-person requests at the bail window
  • Answered all questions pertaining to vehicle/property releases, towed vehicles, evidence vault location and contact information and other jurisdiction contact information for all incarcerated individuals
  • Performed general office work to include filing and maintenance of inmate records and facility reports and provided other agencies with assistance regarding domestic violence and dangerous/sex offenders for protection order service and/or detainer requests

Sales Order Coordinator

Westar Kitchen and Bath
02.2001 - 11.2006
  • Coordinated the delivery and installation of high-end appliance and plumbing fixtures to many local home builders to include Del Webb, Rhodes Homes, Christopher Homes, Pardee Homes, Toll Brothers and many others
  • Assisted with the annual inventory and reconciliation of all merchandise in stock in both the warehouse and showroom
  • Performed all billing transactions upon each day's delivery/installation completions
  • Assisted the corporate office with billing/receiving error and corrections
  • Verified all stock and serial numbers of all incoming product and prior to delivery/installation

Education

Certification of Completion - Word Processing/Administrative Assistance

Barnes Business College
Lakewood, CO

High School Diploma -

Golden High School
Golden, CO
06.1982

Skills

  • Typing
  • Office Administration/management
  • Computer Proficiency
  • Phone Etiquette
  • Filing
  • Conflict Management
  • Transcription
  • Problem Solving

Accomplishments

A dedicated and adaptable professional with experience in customer service, problem-solving, and multitasking in dynamic environments. Skilled at working independently, managing time efficiently, and delivering exceptional results. Seeking opportunities to apply these strengths in a new professional role.

Militarycommendations

  • National Defense Medals X 2 (Desert Shield and Desert Storm)
  • Good Conduct Medals X 2
  • Navy Achievement Medal
  • Rear Admiral Letter of Commendation
  • Enlisted Air Warfare Specialist Qualification (Specialist Wings)

Military Service

US NAVY, 04/01/86, 01/31/97, Electronics Technician/Recruiter, Performed preventive maintenance and component level repair on various pieces of equipment used in Navy communication systems and airfield operation., Overhauled the Hazardous Materials Authorized use list and reconciled all related materials resulting in NALF San Clemente Islands airfield passing their OSHA Inspection with the best score in more than 8 years., Maintained a Secret Security Clearance during my active duty time., Functioned in collateral duties to include Assistant Island Hazmat PO, Assistant Island Data Processing Security PO, Division and Computer Program Supply PO, Division Safety PO., As a recruiter, I canvassed both local and mountain area high schools and cities for qualified individuals and assisted such with enlisting for active duty in the US Navy.

Certification

Word Processing

Timeline

Self Employed

DoorDash
02.2024 - Current

Call Center Representative

Answer Plus
10.2023 - Current

Law Enforcement Support Technician

City of Las Vegas, Department of Public Safety
09.2022 - 04.2023

Sales Order Coordinator

Westar Kitchen and Bath
02.2001 - 11.2006

High School Diploma -

Golden High School

Certification of Completion - Word Processing/Administrative Assistance

Barnes Business College

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Sherie L. King