Sherie Shaw
Oklahoma City
Summary
Experienced professional with a diverse background in customer service, management, and corrections. Proven track record of delivering exceptional customer experiences, leading teams to success, and maintaining safety and security in challenging environments. Adept at problem-solving, communication, and fostering positive relationships with clients, colleagues, and stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Lead Manager
Pandora
12.2025 - Current
- Lead sales team to achieve revenue targets through effective strategy implementation.
- Train and mentor staff to enhance customer engagement skills and product knowledge.
- Collaborate with cross-functional teams to ensure seamless execution of sales strategies.
- Resolve customer complaints quickly while maintaining high standards of service excellence.
- Support sales team members to drive growth and development.
3rd Key Sales Lead
Fossil
Oklahoma City
02.2025 - 12.2025
- Engage guests with expert product knowledge across watch collections, features, movements, materials, and brand history.
- Achieve and exceed individual and store sales goals.
- Build strong client relationships through personalized service and follow-up communication.
- Assist guests with comparisons, sizing adjustments, and care recommendations.
- Support sales associates by modeling strong selling behaviors and coaching in real time.
- Help resolve guest issues with professionalism and brand-aligned services.
Frontline Member Associate
Sam's Club
05.2024 - 01.2025
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Manage multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Demonstrate a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
Real Estate Sales Associate
RE/MAX ENERGY REAL ESTATE
08.2023 - 12.2023
- Increased property sales by conducting thorough market research and identifying potential buyers.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
Control Room Operator
Oklahoma County Detention Center
10.2019 - 04.2023
- Operate and monitor security systems, such as CCTV cameras, alarms, and access control systems
- Observe inmate activities and behavior, ensuring compliance with facility rules and regulations
- Maintain clear and effective communication with correctional staff and external agencies.
- Answer and process phone calls, radio transmissions, and intercom requests promptly.
- Respond to emergency situations, such as fights, medical crises, and disturbances, by initiating appropriate protocols.
- Maintain accurate logs, records, and incident reports.
- Compile and document daily activities and incidents during the shift.
Store Manager
Advance America
06.2014 - 08.2019
- Handle customer inquiries, resolve issues, and ensure a positive customer experience
- Assist the Sales Manager in achieving sales targets and revenue goals
- Process loan applications and ensure all required documentation is accurately completed.
- Ensure strict adherence to all local, state, and federal regulations governing payday loans
- Keep up-to-date with changes in lending laws and communicate these changes to the team
- Perform cash audits and reconcile cash drawers at the beginning and end of each shift.
- Provide coaching and support to team members to enhance their skills and performance.
Education
Associate of Applied Science - Nursing
Oklahoma City Community College
Oklahoma City, OK05-2027
Provisional Sales Associate -
Charles Barnes Real Estate School
Moore, OK07.2023
High School Diploma -
Midwest City High School
Midwest City, OK05.2011
Skills
- Dispatching
- Emergency Response
- Security Camera Monitoring
- Rapid and Adaptive
- Radio Communications
- Data Reporting
- Database Management
- Relationship Building and Management
- Workflow Coordination
- Performance Management
- Upselling and Cross-Selling
- Team Building and Coaching
- KPI Performance Management
References
References available on request
Certification
- Licensed Real Estate Salesperson, State of Oklahoma - July 2023
Timeline
Sales Lead Manager
Pandora
12.2025 - Current
3rd Key Sales Lead
Fossil
02.2025 - 12.2025
Frontline Member Associate
Sam's Club
05.2024 - 01.2025
Real Estate Sales Associate
RE/MAX ENERGY REAL ESTATE
08.2023 - 12.2023
Control Room Operator
Oklahoma County Detention Center
10.2019 - 04.2023
Store Manager
Advance America
06.2014 - 08.2019
Associate of Applied Science - Nursing
Oklahoma City Community College
Provisional Sales Associate -
Charles Barnes Real Estate School
High School Diploma -
Midwest City High School