Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHERIEN KING

Atlanta,GA

Summary

An accomplished and knowledgeable professional in the transportation and distribution industry. Seeking an opportunity for advancement and to be a contributing factor within your organization. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated Job Title brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient Job Title supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience

Work History

Operation Customer Coordinator

Atlanta Airline Terminal Co.
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Implemented effective time management techniques, optimizing daily operations for maximum output.
  • Exceeded performance targets consistently by maintaining a proactive approach to tasks.
  • Facilitated cross-functional collaboration efforts that led to an enhanced understanding of client needs.

ADMINISTRATIVE ASSISTANT OF OPERATIONS

YELLOW FREIGHT
11.2020 - 07.2023
  • Assist management, employees and customers as requested
  • Provide assistance when needed to the Distribution Center Manager and VP, Operations on High Risk Customer accounts
  • Collaborate with Human Resources and Labor Relations on employee relations requests
  • Track and update safety training and driver credentials for new hires and existing employees
  • Coordinate new hire interviews
  • Coordinate new hire start dates, create new hire start kits, and facilitate / coordinate new hire orientation, ensuring completion and return of 1st day paperwork of all new hires, union and non-union employees to Human Resources
  • Submit HR Employee Data Entry requests on employees with any status changes, such as layoffs, leave of absences, job changes, location changes, rate changes, etc
  • Research and prepare written responses to unemployment claims and direct calls/inquiries regarding employment and DOT verifications to the appropriate vendor
  • Schedule random drug screens and follow up to ensure all screens are completed
  • Utilize Kronos to review all absence and tardy occurrences, generate attendance-related discipline, and enter FMLA hours
  • Generate discipline letters and issue at the request of management
  • Review for completeness and accuracy then forward injury/accident reports, doctor’s notes/documentation and modified duty paperwork to Risk Analyst, Area Safety Manager and all other appropriate contacts
  • Maintain safety files and create injury/accident packets for management
  • Coordinate meetings, including employee appreciation week, award ceremonies, and retirement celebrations and work with facility maintenance vendors.

PAYROLL/HR SUPERVISOR

YRC FREIGHT dba YELLOW FREIGHT
10.2016 - 11.2020
  • Ensure the accuracy of payroll information through review, audit and analysis of employee time sheets, payroll records and reports for over 400 employees
  • Maintained the payroll system, including data entry, updating of employee information and maintenance of electronic time tracking records
  • Developed recruitment strategies, managed every aspect of the employment process, including orientation, testing and training new hires.

YARD CONTROL SPECIALIST

YRC FREIGHT dba YELLOW FREIGHT
09.1998 - 10.2016
  • Maintained a daily and accurate report of the YRC terminal trailer inventory
  • Updated and entered information retrieved from the daily yard inspections, inbound/outbound, city, dispatch and OS&D locations, into the various YRC computer applications, TEC-Tracking of Equipment & Cargo and ADC-Automated Data Collection systems.

DOCK SUPERVISOR

WATKINS MOTOR LINES
07.1998 - 09.1998
  • Managed the safe and efficient loading and unloading of freight throughout the shift
  • Ensured proper utilization of all dock employees, equipment, loading and unloading freight while meeting operational and customer expectations
  • Ensured dock employees were properly trained and worked in compliance with local, state and federal (OSHA and DOT) regulations
  • Ensured city trailers were properly loaded to the correct delivery destinations.

LIAISON

ROADWAY EXPRESS INC./FEDERATED LOGISTICS
07.1997 - 07.1998
  • Ensured proper communication as well as cooperation between the two entities (Roadway Express and Federated Logistics) through serving as a connector between clerical and management personnel within each organization
  • Managed all Federated transportation needs (pick-up and deliveries, lost and damaged freight issues, bill of lading corrections and all accounting issues regarding invoicing.

O S & D (Overage, Shortage & Damages) Specialist

ROADWAY EXPRESS INC.
05.1987 - 06.1997
  • Processed OS&D shipments daily due to: freight damages, freight mislabeled or separated from original shipment, refused because the consignee no longer wants the shipment and overage freight due to incorrect bill of ladings
  • Verified all shipments contained in the OS&D area have been processed and updated in the OS&D Maintenance System, daily in an effective and timely manner

Education

bachelor of arts in religion -

luther rice university
lithonia, georgia

masters in biblical counseling -

luther rice university
lithonia, georgia

Skills

  • Knowledgeable and experienced in all Microsoft programs (Excel, Power Point); Dock or warehouse operational duties; Loss and Prevention, Hazmat compliance, dispatcher, dock supervisor and training and developmental skills

References

  • Sabrina west, Asst. Chief UI Tax Administration, Georgia Department of Labor, 770-968-9306
  • LARISA WRIGHT, Office Manager, YRC dba Yellow Freight, 229-630-0490

Timeline

Operation Customer Coordinator

Atlanta Airline Terminal Co.
02.2024 - Current

ADMINISTRATIVE ASSISTANT OF OPERATIONS

YELLOW FREIGHT
11.2020 - 07.2023

PAYROLL/HR SUPERVISOR

YRC FREIGHT dba YELLOW FREIGHT
10.2016 - 11.2020

YARD CONTROL SPECIALIST

YRC FREIGHT dba YELLOW FREIGHT
09.1998 - 10.2016

DOCK SUPERVISOR

WATKINS MOTOR LINES
07.1998 - 09.1998

LIAISON

ROADWAY EXPRESS INC./FEDERATED LOGISTICS
07.1997 - 07.1998

O S & D (Overage, Shortage & Damages) Specialist

ROADWAY EXPRESS INC.
05.1987 - 06.1997

bachelor of arts in religion -

luther rice university

masters in biblical counseling -

luther rice university
SHERIEN KING