Sherifa Wright
Laurel,MD
Summary
Dynamic and results-oriented professional with a proven track record in phlebotomy and customer service, honed at St Ann's Bay Hospital and various customer-facing roles. Skilled in basic computer operations and teamwork, I excel in fast-paced environments, consistently delivering exceptional care and service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
R&H Employment and Printing
01.2016 - 02.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently
- Assisted with printing services and managed customer orders
Library Assistant
Jamaica Library Service
St Ann's Bay
02.2009 - 08.2010
- Assisted patrons with locating and borrowing books and other materials
- Managed the organization and cataloging of library resources
Phlebotomist (Lab Internship)
St Ann's Bay Hospital
- Conducted blood draws and sample collections with precision and care
- Maintained accurate patient records and ensured compliance with safety protocols
Customer Service Representative
Duns River Falls and Park
Ocho Rios
- Provided information and assistance to visitors, ensuring a positive experience
- Handled ticket sales and managed visitor inquiries
Education
Phlebotomy
Ocho Rios College
Ocho Rios01.2015
Certification - Dining Room And Bar
College of Hospitality & Vocational Skills
Ocho Rios01.2011
Certification - Dining Room
HTTP Training Sandals Ocho Rios
Ocho Rios01.2010
High School Diploma -
Clarendon College
01.2007
Skills
- Basic Computer Competency
- Customer service
- Phlebotomy
- Time management
- Teamwork
- Scheduling
- Multi-line telephone operations
- Retail store support
- High-energy attitude
Training
National Youth Service Certification in Peace Crop, Military Training
Hobbies and Interests
- Cosmetology
- Computer Technology
References
Available upon request.
Timeline
Customer Service Representative
R&H Employment and Printing
01.2016 - 02.2017
Library Assistant
Jamaica Library Service
02.2009 - 08.2010
Phlebotomist (Lab Internship)
St Ann's Bay Hospital
Customer Service Representative
Duns River Falls and Park
Phlebotomy
Ocho Rios College
Certification - Dining Room And Bar
College of Hospitality & Vocational Skills
Certification - Dining Room
HTTP Training Sandals Ocho Rios
High School Diploma -
Clarendon College