Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Case Worker
The Salvation Army Midlands Area Command
Columbia, SC
10.2019 - Current
Receive referrals from agencies and various school districts of families and individuals who are facing financial hardship and barriers affecting their ability to have stable living.
Provide rent and utility assistance, both short-term and long-term, so families can have a better chance of establishing stable housing.
Provide assistance with addressing barriers affecting stable housing and living, such as setting short-term and long-term goals, referrals, and collaborating with outside agencies. Provide additional financial assistance that will increase income, such as paying for job training and assisting with payments toward schooling.
Collaborate with various shelters to provide housing for the homeless.
Utilize various databases to track assistance, payments, and follow clients' progress.
Utilize various grants and programs to provide financial assistance.
Provide short-term, temporary hotel assistance.
Direct Support Professional
South Carolina Mentor
Columbia, SC
06.2017 - 10.2019
Provided guidance and support to ensure safety of individuals in community based housing.
Built strong and trusting rapport with clients and loved ones.
Supervised medication administration, personal hygiene and other activities of daily living.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Assisted with planning and coordination of activities and outings based on individual needs.
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Contributed to case reviews of client status and progress.
Assisted individuals in development of social skills to become integrated in community.
Reported changes in client condition to administrators, facilitating nursing intervention.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Maintained clean and well-organized environment for client happiness and safety.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Transported clients to doctor's appointments and errands.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Direct Support Professional
Babcock Center
West Columbia, SC
06.2016 - 03.2017
Built strong and trusting rapport with clients and loved ones.
Helped clients get in and out of beds and wheelchairs.
Supervised medication administration, personal hygiene and other activities of daily living.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Assisted with planning and coordination of activities and outings based on individual needs.
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Contributed to case reviews of client status and progress.
Leveraged database management system to track and report service hours, details of activities and progress on goals.
Assisted individuals in development of social skills to become integrated in community.
Assisted in planning and implementing recreational activities for participants.
Monitored clients' activity levels and helped prevent sedentary behavior.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Maintained clean and well-organized environment for client happiness and safety.
Recorded client status progress and challenges in logbooks and reports.
Day Center Counselor
Transitions Homeless Shelter
Columbia , SC
03.2014 - 05.2016
Monitor the daily activity of the shelters' day center for daily clients and resident clients.
Documentation of individuals' behavior.
Conducted group sessions required for the individual to maintain their stray.
Assure that individuals are completing their daily tasks and assignments as part of their stay.
Monitored the safety of the dorms for both men and women.
Provide games and activities.
Education
Master of Arts - Professional Counseling
South University
Columbia, SC
12-2012
Bachelor of Science - Political Science
Benedict College
Columbia, SC
05-2000
Skills
Case management
Client advocacy
Referral services
Goal setting
Social service knowledge
Financial assistance
Community outreach
Needs assessment
Active listening
Teamwork and collaboration
Trauma informed care framework
Family dynamics
Affiliations
Active member of Richland County Alumna Delta Sigma Theta Sorority
Volunteer James R. Clark Memorial Sickle Cell Foundation
Volunteer Transitions Homeless Shelter
Volunteer City of Columbia Rapid Re-Housing Shelter
Active Church member serving as Co-director of children's ministry, choir member, worship team, hospitality committee, Auxiliary manager of shelter outreach.
Coresponding Secretary for Community Neighborhood Association
Timeline
Case Worker
The Salvation Army Midlands Area Command
10.2019 - Current
Direct Support Professional
South Carolina Mentor
06.2017 - 10.2019
Direct Support Professional
Babcock Center
06.2016 - 03.2017
Day Center Counselor
Transitions Homeless Shelter
03.2014 - 05.2016
Master of Arts - Professional Counseling
South University
Bachelor of Science - Political Science
Benedict College
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