Sherifatu Abdallah
The Bronx,NY
Summary
Proven track record of enhancing client satisfaction and efficiency, notably at Sofina Foods. Skilled in delivery documentation and possessing a strong work ethic, I excel in roles requiring reliability and punctuality. Demonstrated ability to improve operational workflows, achieving significant increases in customer loyalty and repeat business through meticulous attention to detail and proactive problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Secretary to the General Manager
Alife Africa Market
New York City Jerome Ave Bronx
02.2024 - Current
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
Office Cleaner
Burger King
Ghana, Airport
01.2023 - 06.2023
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Used time management and efficient cleaning methods to meet deadlines.
Baby Sitter
Mrs Aisha Associates
Ghana Ashaley Botwe
01.2019 - 04.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Customer Service Representative
ShopRite
Ghana, Shaishie
01.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administration Clerk
Ghana Cocobod, Quality Control Company
Ghana,Tema
08.2021 - 07.2022
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
Office Assistant
Abofra Non Governmental Organisation
Ghana Ashalley Botwe
03.2020 - 04.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Secretary Intern
Accra Metropolitan Assembly
Ghana,Tudu
04.2018 - 06.2018
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Beautician Intern
Aisha Beauty Salon
Ghana, Ashalley Botwe
08.2017 - 11.2017
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Errand Runner
Sofina Foods
Ghana, Medina
05.2017 - 08.2017
- Enhanced client satisfaction by efficiently completing errands in a timely manner.
- Gained repeat business from satisfied customers due to consistently high-quality service and attention to detail in executing tasks.
- Utilized advanced knowledge of local resources and transportation options to optimize efficiency when running errands across multiple locations.
- Collaborated with team members to complete large-scale or complex tasks more efficiently, resulting in higher client satisfaction rates.
- Displayed strong time management skills by consistently completing assigned errands within designated deadlines, ensuring positive experiences for clients.
- Delivered messages to personnel within different buildings at facility.
Education
Higher National Diploma - Secretariaship And Management Studies
Accra Technical University
Ghana Accra11.2021
High School Diploma -
Nifa Senior High School
Ghana, Adukrom Akwapim06.2016
Skills
- Strong Work Ethic
- Package handling
- Reliability and punctuality
- Scheduling appointments
- Working Independently
- Familiarity with local area
- Delivery Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved which led to
- Achieved through effectively helping with .
- Supervised team of staff members.
- Achieved by completing with accuracy and efficiency.
- Collaborated with team of in the development
- Achieved by introducing ets for tasks.
Certification
- high school certificate, wassec certificate, nifa senior high school
- university certificate naptex certificate
higher national diploma in secretariaship and management studies, accra technical university
- national service certificate ghana cocobod quality control company
Languages
English
Full Professional
hausa
Professional Working
akwapim twi
Native or Bilingual
Timeline
Secretary to the General Manager
Alife Africa Market
02.2024 - Current
Office Cleaner
Burger King
01.2023 - 06.2023
Customer Service Representative
ShopRite
01.2022 - 12.2022
Administration Clerk
Ghana Cocobod, Quality Control Company
08.2021 - 07.2022
Office Assistant
Abofra Non Governmental Organisation
03.2020 - 04.2020
Baby Sitter
Mrs Aisha Associates
01.2019 - 04.2020
Secretary Intern
Accra Metropolitan Assembly
04.2018 - 06.2018
Beautician Intern
Aisha Beauty Salon
08.2017 - 11.2017
Errand Runner
Sofina Foods
05.2017 - 08.2017
Higher National Diploma - Secretariaship And Management Studies
Accra Technical University
High School Diploma -
Nifa Senior High School