Sherif Elmaraksh
Relationship Banker
Avon,OH
Summary
Organized financial professional offering twelve years of diversified experience eager to fulfill a challenging role within a client-focused team. Excellent communication and problem-solving skills, dedicated to achieving customer satisfaction and employee retention. Able to focus on projects, develop strategies, and meet or exceed company expectations. Driven to bring value through extended knowledge of financial products, services, and branch operations.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Banker
PNC Bank
09.2020 - 10.2023
- Acquires and expands share of wallet for mass affluent client segment and Business Banking opportunities. Achieves business results through leadership and productive collaboration with various ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside the branch. Delivers a differentiated client experience from acquisition through onboarding and servicing
- Proactive lead management and referral generation- Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new mass affluent households. Responsible for managing and growing Business Banking relationships. Takes action, using customer information from various sources, and translates to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners. Leverages tools and protocols to maximize business results
- Develop ecosystem leadership inside and outside of the branch. Works across various ecosystem partners, including PNCI, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow-up
- Customer experience management- Differentiates the customer experience through advanced conversation skills. Delivers customer well-being through tailored solutions aligned with customer needs. Solves customer problems courteously and with urgency, escalating where necessary. Acts as an advocate for mass affluent clients and prospects across product, support, operations, or other departments, identifying trends and unique needs of the segment
- Works with branch staff to help them identify mass affluent and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with business clients
- Identified customer desires and goals through needs-based sales tactics
- Presented products and services to customers using in-depth knowledge to answer questions
- An NMLS designated loan officer (DMLO) who originated, reviewed, processed, and closed customers' loan applications
Restaurant Owner
Chick N Chips
05.2017 - 01.2021
- Generated annual gross revenue of $500k+
- Served more than 100 customers on weekdays and 150 to 200 customers on weekends
- Managed all financial aspects such as bank deposits, daily cash reports, bookkeeping, payroll, and financial reporting
- Set budgets and analyzed restaurant expenses, and prepared monthly reports
- Created marketing strategies to track existing and new customers
- Manage weekly vendor accounts, business expenses, and supply orders
- Controlled inventory of food on a weekly basis to minimize food costs
- Interviewed, hired, trained, and oversaw staff to ensure efficient operation and safe practices
- Promoted team atmosphere through sales contests and efficiency efforts
- Conduct weekly meetings with staff and employees
- Ensured provision of service in terms of order accuracy and time management
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
Area Sales Manager
Building Materials Industries Company
04.2015 - 01.2018
- Developed efficient and creative sales and marketing strategies for assigned territory and targeted setting for the sales team
- Hired, trained, and managed sales staff and administered and implemented a compensation plan to support area sales goals
- Established strong relationships with major accounts and key decision-makers to increase sales in a designated territory
- Formulated tactics and strategies to target new potential customers within prioritized markets
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Sales Supervisor
Building Materials Industries Company
08.2013 - 04.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recruited and hired new sales representatives
- Tracked weekly, monthly, and quarterly performance and sales metrics
Personal Banker
CITI Bank
11.2011 - 08.2013
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Ensured that customer concerns were handled efficiently to maintain positive customer relations
- Conduct detailed financial reviews to sell appropriate products to fit the client
Education
MBA - Management
John Carroll University
08.2022 - Current
Marketing -
John Carroll University
08.2018 - 08.2019
Bachelor of Business Administration - Accounting And Finance
Middlesex University
09.2007 - 09.2011
Skills
Banking Services & Products
Business Acumen
Customer Experience Management
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Prospecting
Understanding Customer Needs
Relationship Building & Management
Fraud detection
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
MBA - Management
John Carroll University
08.2022 - Current
Relationship Banker
PNC Bank
09.2020 - 10.2023
Marketing -
John Carroll University
08.2018 - 08.2019
Restaurant Owner
Chick N Chips
05.2017 - 01.2021
Area Sales Manager
Building Materials Industries Company
04.2015 - 01.2018
Sales Supervisor
Building Materials Industries Company
08.2013 - 04.2015
Personal Banker
CITI Bank
11.2011 - 08.2013
Bachelor of Business Administration - Accounting And Finance
Middlesex University
09.2007 - 09.2011