Sherika Rowe
Fort Lauderdale,FL
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Overview
6
6
years of professional experience
Work History
Crew Member/Assistant Manager
Big Buns
Fort Lauderdale, Florida
02.2022 - 04.2024
- Drove team success by quickly completing assigned tasks.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained an organized work area to ensure efficient operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and equipment, swept and refilled stock.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Checked expiration dates on all products before serving them to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Manager
Five Guys
Fort Lauderdale, Florida
10.2018 - 03.2020
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted performance reviews for team members.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and trained new employees to meet job requirements.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
GED -
Florida
Tallahassee, FL06-2016
Skills
- Cooking
- Team contributions
- Order delivery practices
- Self-discipline
- Task prioritization
- Store opening and closing
- Menu memorization
- Product knowledge
- Workplace efficiency
- Point-of-sale system
- Drive-thru operations
- Beverage preparation
- Customer engagement
- Willingness to learn
- Valid Driver's license
- Safe food handling
- Teamwork and collaboration
Timeline
Crew Member/Assistant Manager
Big Buns
02.2022 - 04.2024
Manager
Five Guys
10.2018 - 03.2020
GED -
Florida