Sherika Sanders
Canton,MS
Summary
Proven Accounts Manager with a track record of enhancing customer account management and debt collection efficiency at CNAC Finance. Skilled in call center operations and medical billing, adept at financial reporting and negotiating payments. Maintained a 95% score in handling disputes, showcasing exceptional communication and problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounts Manager
CNAC Finance
Pearl, MS
08.2024 - Current
- Managed client accounts to ensure satisfaction and retention.
- Supervised account reconciliation and auditing procedures.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Recruited, hired and trained new hires to optimize profitability.
Chargeback Representative
Genpact
08.2021 - 08.2024
- Answer high call volume, handle card holder disputes and fraudulent transactions
- Create dispute/fraud claims
- Maintain 95% overall scores
Collections Manager
ARCHER RV
Houston, TX
12.2018 - 01.2021
- I managed a total of 4 collectors
- Where I assist in taking all payments and doing contracts
- I managed the repossession department, where after 90 days of non payment I use other tools to locate RV and bring back to the lot
Collector
Rent Recover of Better NOI
Stafford, TX
10.2017 - 11.2018
- Advised debtors on their payment options and set up payment plans for debtors for property management
- Used effective questioning techniques to clarify why debtors were delinquent
- Handled irate customers in a friendly, honest, and firm matter
- Reasoned with customers and attempted to negotiate the balance to be paid in full
- Eater's customers financial status information into system
Collections Specialist
First Data
Sugar Land, TX
12.2014 - 07.2017
- Conveyed current account information and obtained payments by using pre-scripted statements
- Updated customer records upon funding of investments
- Make outbound/and answer incoming calls
- Process checks
Medical Collector/Insurance Rebills/Trainer
Healthcare Financial Services
Flowood, MS
04.2008 - 11.2015
- Make outbound calls and answer incoming calls to collect on medical debt
- Processed payments over the phone and set up recurring payments
- Process/Verify insurance claims
- Contact patients and insurance companies regarding balances for emergency room visits, and Physician Bills
- Explain EOB'd
CNA - Certified Nursing Assistant
Mississippi State Hospital
Pearl, MS
07.2003 - 01.2006
- Patient Care
Education
Associate - Medical Assistant
Everest Institute
Marietta, GA, USSkills
- Call Center
- Medical Collection
- Medical Billing Call Center
- Invoicing
- Account management
- Payment collection
- Financial reports
- Collections
- Debt collection
Certification
- CNA
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Accounts Manager
CNAC Finance
08.2024 - Current
Chargeback Representative
Genpact
08.2021 - 08.2024
Collections Manager
ARCHER RV
12.2018 - 01.2021
Collector
Rent Recover of Better NOI
10.2017 - 11.2018
Collections Specialist
First Data
12.2014 - 07.2017
Medical Collector/Insurance Rebills/Trainer
Healthcare Financial Services
04.2008 - 11.2015
CNA - Certified Nursing Assistant
Mississippi State Hospital
07.2003 - 01.2006
Associate - Medical Assistant
Everest Institute