Kayla Tarpley
Danville,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Accounts Manager
Buddy's Home Furnishings
Danville, US
08.2025 - Current
- Utilized CRM software to track interactions and manage account information effectively.
- Coordinated delivery schedule to ensure on-time shipments and maintain client satisfaction.
- Managing Inventory
- Processed returns and refunds efficiently to uphold customer satisfaction and retention.
- Provided billing support to clients, addressing inquiries and resolving issues promptly.
- Inbound & Outbound Calls (High Call Volume)
- Claim Reviews.
- Logging Account Updates
Sales Manager
Buddy's Home Furnishings
Danville, US
01.2024 - Current
- Managed delivery drivers and optimized schedules to ensure efficient operations.
- Oversaw shipments for customers and inventory management
- Orchestrated timely payments and developed structured payment plans to enhance customer satisfaction.
- Facilitated paperwork signing for customers while reviewing policies.
- Scheduled delivery times with drivers to ensure timely arrivals and return schedules
- Assisted with data entry for customers to maintain accurate records and streamline processes.
Assistant Manager
Call Center
Danville, US
06.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored inbound and outbound calls to deliver constructive feedback for improvement
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Used Microsoft Outlook to help plan daily tasks and schedule meetings.
Customer Service
Olive Garden
Danville, US
04.2010 - 01.2019
- Welcomed customers upon entry, ensuring a friendly atmosphere
- Demonstrated proficiency in host, server, and salad alley roles, contributing to seamless operations in a fast-paced restaurant environment.
- Executed exceptional performance, fostering trust in ability to effectively train and mentor new staff.
- Achieved trainer certification, equipping team members with essential skills and knowledge.
Call Center Customer Service Representative
Televista
Danville, US
07.2008 - 12.2010
- Facilitated account reactivations and new activations to enhance customer retention.
- Supported customers in resolving cell phone issues.
- Assisted with billing inquiries and payment processing.
- Documented all account activities for future reference
- Utilized Avaya phone systems to transfer calls efficiently.
Debt Collector
PRA Group
Danville, US
01.2021
- Negotiated payment plans with clients, successfully resolving overdue accounts.
- Managed inbound and outbound calls, effectively collecting outstanding debts.
- Investigated disputes and clarified billing discrepancies with clients.
- Documented interactions and updated account information in systems.
- Collaborated with team members to develop more effective collection strategies.
Education
Business - Associate's degree
Bryant & Stratton College
01.2026
General office - High school diploma
Danville Community College
Danville, VA01.2018
Skills
- Computer operation
- Call Center Support
- Sales Management
- Multitasking
- Negotiation
- Billing Support
- Scheduling Support
- CRM Software
- Organizational Skills
- Leadership
- Problem Resolution
- Microsoft Excel
- Warm Transfers
- Upselling
- Client communication
- Serving Experience
- Data Entry
- Customer Service
- Sales
- Host/Hostess
Languages
English
Timeline
Accounts Manager
Buddy's Home Furnishings
08.2025 - Current
Sales Manager
Buddy's Home Furnishings
01.2024 - Current
Assistant Manager
Call Center
06.2023 - 01.2024
Debt Collector
PRA Group
01.2021
Customer Service
Olive Garden
04.2010 - 01.2019
Call Center Customer Service Representative
Televista
07.2008 - 12.2010
Business - Associate's degree
Bryant & Stratton College
General office - High school diploma
Danville Community College