SHERIKA WHITE
Plainfield,NJ
Summary
Insurance professional with 15+ years of experience across underwriting, claims review, risk management, and operations in the insurance, healthcare, and logistics sectors. Currently underwrite individual policies at Equitable Advisors, evaluating risk, applying underwriting guidelines, and partnering with agents and clients to keep applications moving. Recognized for accuracy in high-volume work, clear communication, and dependable follow-through on complex cases. Now targeting a team lead or supervisory role that builds on a steady record of quality and client service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Disbursement Underwriter
Equitable Advisors
Secaucus, NJ
05.2022 - Current
- Review and investigate claims, validating banking information and supporting documentation before payment decisions.
- Act as a reliable point of contact for agents and clients, fielding questions, resolving inquiries, and making outbound calls whenever a file needs clarification.
- Work daily across DRP, Giact, Espresso, Customer Service Accelerator, and the Customer Validation Tool to verify information and keep case records clean.
- Bring a careful, analytical approach to each decision, balancing turnaround speed with the accuracy the role demands.
- Professional DevelopmentSecurities Industry Essentials (SIE) – In Progress
FINRA Series 6 – In Progress
Prior Authorization Care Coordinator
UnitedHealthcare / Optum Health
Secaucus, NJ
03.2020 - 09.2022
- Managed administrative intake for providers and members, processing referrals and prior authorizations from initial request through notification.
- Coordinated with hospitals, clinical teams, and facilities to move service requests forward and keep authorizations on track.
- Handled a high volume of intake calls and took on escalated calls from providers and patients, working through complaints until they were resolved.
- Supported the clinical team with case research, documentation, and special handling as needs came up.
Ocean Export Agent
Bolloré Logistics
Secaucus, NJ
11.2014 - 09.2019
- Managed import and export documentation for ocean freight, creating and checking shipping files for both full and less-than-container loads.
- Tracked shipments end to end for major accounts including L’Oréal, planning deliveries around customer requirements and keeping clients updated on timing.
- Maintained warehouse stock records in the Pegasus system, monitored credit line limits, and screened orders for hazmat handling.
Administrative Assistant
Center Hope Hospice & Palliative Care
03.2012 - 10.2014
- Handled confidential patient information with care while managing insurance verification and appointment scheduling.
- Kept office supply inventory stocked, reordering before items ran low, and managed day-to-day clerical needs across the office.
- Answered staff and client questions on standard policies, procedures, and regulations.
Logistics Coordinator
Loomis Armored US
Lyndhurst, NJ
06.2010 - 02.2012
- Coordinated delivery schedules and dispatched company vehicles, contacting customers ahead of time to confirm delivery windows.
- Tracked inventory balances and cycle counts across ERP and WMS systems and reviewed operational records to schedule for efficiency.
Education
High School Diploma - undefined
Skills
- Underwriting & Risk: Policy Evaluation, Risk Assessment, Underwriting Guidelines, Claims Review & Investigation, Accept / Decline Decisions
- Client & Agent Relations: Communication & Negotiation, Escalation Resolution, Relationship Management, Customer Service
- Systems & Tools: DRP, Giact, Espresso, Customer Service Accelerator, Customer Validation Tool, SharePoint, Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Operations & Admin: Data Analysis, Records & Data Management, Insurance Verification, Process Coordination, Time Management, Multitasking
Certification
- SORA Certified Security Officer (NJ)
- Certified Nursing Assistant
- First Aid & CPR Certified
Timeline
Disbursement Underwriter
Equitable Advisors
05.2022 - Current
Prior Authorization Care Coordinator
UnitedHealthcare / Optum Health
03.2020 - 09.2022
Ocean Export Agent
Bolloré Logistics
11.2014 - 09.2019
Administrative Assistant
Center Hope Hospice & Palliative Care
03.2012 - 10.2014
Logistics Coordinator
Loomis Armored US
06.2010 - 02.2012