VICTORIA DEMPSEY CPCU, AIC, AINS
Tucson,AZ
Summary
Experienced Insurance Professional with a background in Independent Agency Account Management, MGA Insurance Setting, Underwriting, and Risk Management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Lines Underwriter II
Pekin Insurance
Tucson, AZ
01.2023 - Current
- Monitored industry trends in order to stay up-to-date on developments in the field.
- Reviewed and evaluated personal lines insurance applications to determine acceptability of risk. Modified, accepted or rejected as needed.
- Analyzed credit reports, motor vehicle records, loss history, and other pertinent information to assess customer's eligibility for coverage.
- Collaborated with the underwriting team to achieve key underwriting metrics for 2024, including a profitable combined company loss ratio.
Sr. Underwriter/Agent
National General Insurance Company
Tucson
04.2016 - 08.2021
- Consistently met key metrics, including target new business, retention, and loss ratio.
- Trained new staff members on underwriting procedures and processes.
- Developed underwriting guidelines in accordance with company policy.
- Prepared periodic reports detailing outstanding risks or exposures associated with specific accounts.
Personal Lines Account Manager
Panzera Insurance Agency
Tarzana, CA
03.2015 - 03.2016
- Managed and cross-sold an existing book of business.
- Advised clients on available options based on their individual circumstances.
- Reviewed policies for accuracy and ensured that coverage met the individual needs of each client.
Personal Lines Account Manager
Insurance Center of Kingman
Kingman , AZ
03.2009 - 03.2012
- Processed changes to existing policies, such as cancellations, endorsements, reinstatements and renewals.
- Developed relationships with clients and other insurance professionals to ensure client satisfaction.
- Maintained accurate records of all policy information in company database.
- Tracked renewal dates for all personal lines accounts and provided timely reminders to customers prior to expiration date.
Education
High School Diploma -
Kingman High School
Kingman, Arizona05.2006
Skills
- Knowledge of Insurance Products: Familiarity with personal lines products like auto, home, umbrella, and renters insurance
- Use of Predictive Modeling Tools: Interpreting scoring models used in underwriting decisions, including Betterview and RiskMeter
- Underwriting Guidelines Proficiency: Deep understanding of internal and regulatory underwriting standards
- Risk Assessment: Ability to analyze applicant risk profiles using data and underwriting guidelines
- Policy Evaluation: Reviewing and interpreting insurance applications, claims history, reports (CLUE, MVR, etc)
Certification
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Insurance (AINS)
- Associate in Claims (AIC)
- Arizona Property & Casualty License
- Arizona Life and Health License
Timeline
Personal Lines Underwriter II
Pekin Insurance
01.2023 - Current
Sr. Underwriter/Agent
National General Insurance Company
04.2016 - 08.2021
Personal Lines Account Manager
Panzera Insurance Agency
03.2015 - 03.2016
Personal Lines Account Manager
Insurance Center of Kingman
03.2009 - 03.2012
High School Diploma -
Kingman High School
Similar Profiles
ANDREW CAINANDREW CAIN
Claims Adjuster at Pekin InsuranceClaims Adjuster at Pekin Insurance
Reid OlsonReid Olson
Sales Manager at Pekin InsuranceSales Manager at Pekin Insurance
RANDY DRAYRANDY DRAY
IT Director/AVP at Pekin Insurance CompanyIT Director/AVP at Pekin Insurance Company
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners
Kierstin StraubKierstin Straub
Patient Care Coordinator at Applied Physical MedicinePatient Care Coordinator at Applied Physical Medicine