Dynamic Office Administration Specialist with over 17 years at West Coast Property Management, excelling in project management and customer engagement. Proven ability to enhance operational efficiency and improve tenant satisfaction through effective communication and meticulous organization. Skilled in database entry and adapt at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office Administration Specialist
West Coast Property Management
03.2007 - 05.2025
Since 2007 Hired as Receptionist, Assistant Property Manager, Resident Manager on site, Accounts receivable, Office Administration 2025 at West Coast Property Management.
Facilitated project completion by assigning tasks to appropriate team members based on skill sets and availability.
Optimized office supply inventory by regularly reviewing usage patterns and restocking accordingly.
Maintained electronic and paper filing systems for easy retrieval of information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Utilized office management software to record and track customer information.
Compiled and analyzed data to produce reports.
Informed and supported business leaders through consistent communication and administrative support duties.
Supported staff on special assignments/ projects.
Edited documents to keep company materials free of grammar errors.
Strengthened relationships with Tenants & Property Manager, coordinating events and collaborating on projects as necessary.
Demonstrated adaptability in adjusting quickly to changing priorities while maintaining high levels of accuracy in task execution.
Provided comprehensive administrative support to colleagues during peak periods or absences, enabling seamless business continuity.
Expedited workflow through meticulous data entry, ensuring up-to-date records were readily accessible for reference purposes.
Improved customer satisfaction by promptly addressing inquiries and resolving concerns professionally.
Assisted with onboarding new employees, providing training resources and guidance for a smooth transition into the workplace.
Reduced errors in documentation by thoroughly proofreading and editing materials before distribution.
Maintained confidentiality of sensitive information through proper storage and disposal practices.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Reconciled account files and produced monthly reports.
Input data into spreadsheets and databases.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Processed incoming and outgoing mail and packages according to established procedures.
Coordinated and scheduled meetings and appointments.
Assisted with onboarding of new employees.
Streamlined office processes by implementing efficient filing and organization systems.
Safeguarded company assets through diligent monitoring of access controls, key release vendors & new tenants, and security measures.