Open To Work
Sherilyn Gutierrez
Orlando
Work Preference
Summary
Organized professional with strong verbal and written communication skills. Proven ability to manage front desk operations, streamline processes, and build positive relationships with clients. Adaptable and quick to learn, contributing to efficient workflows in fast-paced environments.
Overview
7
7
years of professional experience
Work History
DELIVERY STATION ASSOCIATE
Amazon
Groveland
10.2022 - 02.2026
- Preparing, sorting, and staging packages for delivery, ensuring accurate and timely order fulfillment
- Tracked packages, scanned orders, and managed delivery information using handheld devices to ensure accurate order processing.
- Built, wrapped, sorted, and transported packages, including furniture and appliances, using appropriate equipment and packaging materials for safe delivery.
- Received truck deliveries, sorted items by delivery routes, and prepared them for efficient shipment or pickup.
Administrative Assistant
Consumer Consulting Group
Orlando
01.2021 - 08.2022
- Composed letters, memos, reports, emails, and presentations for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Communicated with clients to address inquiries and provide necessary support.
- Scheduled appointments between clients and customers and internal staff members.
- Supported onboarding of new employees by providing training on office tools.
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated mailings by sorting, preparing packages for courier and postal service, ensuring timely delivery.
Front Desk Concierge- Overnight
Modera Central
Orlando
04.2019 - 01.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Resolved guest complaints by providing timely customer service solutions.
- Handled resident inquiries and concerns promptly, fostering positive relationships.
- Greeted residents and guests with a friendly and professional demeanor.
- Maintained accurate records of visitors and packages for security purposes.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Developed strong relationships with clients through effective communication skills.
- Coordinated maintenance requests and communicated with service teams effectively.
- Maintained accurate records of all transactions within the front desk system while handling POS systems and credit card processing.
Education
Diploma -
Lila Mayoral Wirshing High
Orlando01-2015
Skills
- Time management
- Basic Troubleshooting
- Report Creation
- Adaptability & Flexibility
- Teamwork and independence
- Bilingual
- Conflict Management
- Great communication skills
- Relationship Building
Languages
- Spanish
- English
- Spanish
Timeline
DELIVERY STATION ASSOCIATE
Amazon
10.2022 - 02.2026
Administrative Assistant
Consumer Consulting Group
01.2021 - 08.2022
Front Desk Concierge- Overnight
Modera Central
04.2019 - 01.2021
Diploma -
Lila Mayoral Wirshing High