Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlyn Hernandez

San Antonio,Tx

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, adept in customer service and advanced computer programming. Excelled in organization and efficient data management, significantly enhancing operational efficiency. Skilled in both team collaboration and independent problem-solving, ready to bring a blend of critical thinking and technical expertise.

Overview

5
5
years of professional experience

Work History

Delivery Station Associate

Amazon
San Antonio, TX
11.2024 - Current
  • Handled hazardous materials safely following prescribed regulations.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted in packaging and labeling of products for shipment.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.

Cashier

H-E-B Grocery
San Antonio, TX
09.2021 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers promptly and responded to questions.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.

Call Representative

Fast lane Auto Sales
Texas
03.2020 - 09.2021
  • Answered calls and assisted with customers' needs.
  • Received important client information.
  • Managed, organized, and completed customer information on required forms, including bill of sale, buyer's order, application for title, and vehicle details.
  • Cleaned the bathroom, storage room, and mechanic area.
  • Assisted with errands, such as going to the tax office.
  • Performed follow-up calls to ensure customer satisfaction with products or services provided.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate of Science - Computer Science - Software Engineer

Northwest Vista College
Texas
07-2025

Skills

  • Customer service
  • Active listening
  • Organization
  • Time Management
  • Critical thinking
  • Dependable
  • Coordination
  • Mathematics
  • Java programming
  • C programming knowledge
  • Solid C background
  • In-depth data structures
  • High-level calculus
  • Data science agility
  • Computer skills
  • Design and development
  • Efficient data management
  • Advanced computer programming

Languages

Spanish
Limited
English
Native/ Bilingual

Timeline

Delivery Station Associate

Amazon
11.2024 - Current

Cashier

H-E-B Grocery
09.2021 - Current

Call Representative

Fast lane Auto Sales
03.2020 - 09.2021

Associate of Science - Computer Science - Software Engineer

Northwest Vista College

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Kaitlyn Hernandez