Janvier Nduhura
Direct Support Professional
Dayton,Ohio
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Station Associate
Amazon
04.2024 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Forklift Operator
Crocs
06.2020 - 08.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Forklift Operator
DHL Supply Chain
01.2019 - 11.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Forklift Operator
Federal-Mogul
09.2015 - 08.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Stone Cutter
Connecticut Stone Supplies
02.2014 - 10.2014
- Constructed visually appealing exteriors with expertly cut stones for residential and commercial buildings.
- Completed complex stone carving projects within deadlines, ensuring timely delivery and installation for clients.
- Maintained a safe working environment through proper use of tools, equipment, and adherence to safety protocols.
- Expanded company''s portfolio with diverse range of intricate stone carvings that attracted new clientele.
- Troubleshot issues during the cutting process to rectify problems quickly without compromising quality or delaying progress.
- Assisted in training new team members on essential techniques and best practices for efficient stone cutting.
- Enhanced project efficiency by precisely cutting and shaping stones for various construction projects.
Education
No Degree - Travel And Tourism
Stratford Career Institute
Saint Albans, VT04.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
Affiliations
- Online
Certification
- Certified Material Handler and Forklift Operator
- Direct Support Professional certification
Languages
French
Full Professional
Swahili
Native or Bilingual
Timeline
Delivery Station Associate
Amazon
04.2024 - Current
Forklift Operator
Crocs
06.2020 - 08.2022
Forklift Operator
DHL Supply Chain
01.2019 - 11.2019
Forklift Operator
Federal-Mogul
09.2015 - 08.2018
Stone Cutter
Connecticut Stone Supplies
02.2014 - 10.2014
No Degree - Travel And Tourism
Stratford Career Institute