Sherin Shekha

• Completed day-to-day duties accurately and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Worked effectively in team environments to make the workplace more productive.
• Recognized by management for providing exceptional customer service.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Assisted with customer requests and answered questions to improve satisfaction.
• Planned and completed group projects, working smoothly with others.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained schedule of class assignments to meet deadlines.

• Verified credit card charges against purchase receipts for accuracy
• Reported any discrepancies or errors in pricing or inventory levels to management
• Helped customers locate items within the store using the inventory system
• Operated equipment such as scanners and scales correctly during checkout process
• Encouraged customers to sign up for loyalty programs or
store credit cards
• Assisted customers with selecting items and answering
questions about products.