Sherina Best
Warsaw,NC
Summary
Dedicated and organized financial professional with almost 14 years of industry experience. Outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
Work History
Stay-at-home Mom
Self Employed
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Manage household and family responsibilities including childcare and housekeeping, budget planning, and grocery shopping for a family of four.
- Host monthly family Zoom meetings.
- Plan family activities and events.
- developed strong organizational and time management skills.
Assistant Financial Center Manager
Bank Of America
04.2016 - 03.2021
- Enhanced financial center performance by streamlining processes and implementing cost-saving measures.
- Increased customer satisfaction with personalized service and timely problem resolution.
- Managed daily operations for efficiency, ensuring compliance with bank policies and regulations.
- Mentored and coached team members to improve their skills and achieve professional growth.
- Conducted thorough audits to ensure adherence to regulatory requirements, maintaining a compliant work environment.
- Developed efficient schedules for staffing coverage during peak hours while minimizing overtime costs.
Relationship Manager
Bank Of America
02.2009 - 04.2016
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Consistently met or exceeded quarterly sales goals by building strong client relationships and effectively using customer relationship management tools.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Customer Service Representative
Bank Of America
09.2007 - 02.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
Associate of Arts - Business Foundations
University of Phoenix
Tempe, AZSkills
- Learning Agility
- Organization and Time Management
- Supervision and leadership
- Analytical Thinking
- Collaborative
- Initiative-Driven
- Payment Processing
- Workflow Optimization
- Performance monitoring
Timeline
Stay-at-home Mom
Self Employed
03.2021 - Current
Assistant Financial Center Manager
Bank Of America
04.2016 - 03.2021
Relationship Manager
Bank Of America
02.2009 - 04.2016
Customer Service Representative
Bank Of America
09.2007 - 02.2009
Associate of Arts - Business Foundations
University of Phoenix
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