Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

SHERINA BROWNING

ALDAN,PA

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over 11 years of experience in Customer Service.

Overview

6
6
years of professional experience

Work History

Full Service Airline Agent

American Airlines
06.2020 - Current
  • Coordinated with ground crew to ensure smooth handling of luggage and cargo, minimizing lost or delayed items.
  • Produced and shared customer service reports to support management decision-making.
  • Streamlined boarding process by accurately verifying travel documents and efficiently managing passenger queues.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Trained new hires on company policies and procedures, fostering a cohesive team of knowledgeable agents.
  • Maintained strong communication channels with other departments including cabin crew, maintenance staff, and airport authorities for seamless operations.
  • Contributed to safety initiatives by adhering to airport regulations and participating in emergency response drills when required.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.

Patient Registration Specialist

Main Line Health System
09.2018 - Current
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Accurately inputted patient and insurance information into company's computer system using EPIC.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Performed software updates, upgrades and data backups.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Assisted in training new staff members on best practices for patient registration, improving overall team performance.
  • Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.

Environmental Health and Safety Specialist

Private Company
01.2022 - 12.2023
  • Developed key performance indicators for environmental health and safety initiatives, allowing for accurate tracking, measurement, and refinement of ongoing efforts.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Assisted in the development of new policies aimed at promoting environmentally friendly operations across company facilities.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Streamlined regulatory compliance processes, ensuring timely submission of required reports and documentation.

Education

Certified Phlebotomist -

CHI Institute
Springfield, PA
06.2010

High School Diploma -

John Bartram High School
Philadelphia, PA
06.2003

Skills

  • Lost Baggage Tracing

  • Flexible Schedule

  • Corporate Travel

  • Flight booking knowledge

  • Data Entry

  • Electronic Recordkeeping

Software

EPIC, Passport and NaviNet

Timeline

Environmental Health and Safety Specialist

Private Company
01.2022 - 12.2023

Full Service Airline Agent

American Airlines
06.2020 - Current

Patient Registration Specialist

Main Line Health System
09.2018 - Current

Certified Phlebotomist -

CHI Institute

High School Diploma -

John Bartram High School

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SHERINA BROWNING