Summary
Overview
Work History
Skills
Timeline
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Sherina Gold

Cedarburg,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Small Business Owner

Sugar & Gold Cookies And Confections
12.2022 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Optimized operational efficiency by streamlining processes and implementing time-saving technologies.

Homeschool Educator

My Children
03.2020 - 09.2022
  • Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
  • Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
  • Increased student motivation by implementing engaging activities and interactive teaching techniques.

Girl Scout Leader and Troop Organizer

Cedarburg
09.2018 - 07.2020
  • Enhanced troop cohesiveness by organizing regular team-building activities and events.
  • Managed successful fundraising campaigns for troop activities, generating necessary funds for valuable experiences like camping trips and educational outings.
  • Strengthened relationships with local businesses and organizations by collaborating on mutually beneficial partnerships and events.

Personal Banker, Small Business Specialist

Wells Fargo & Company
03.2008 - 11.2010
  • Lead the market area in equity based lending.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Phone Banker and Consumer Loan Specialist

US Bank National Association
02.2002 - 03.2008
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
  • Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.

Skills

  • Business Management and Development
  • Small Business Operations
  • Creative Problem Solving
  • Analytical Thinking
  • Customer Service
  • Technical Proficiency
  • Time Management
  • Customer Service Management
  • Schedule Management
  • Customer Retention

Timeline

Small Business Owner

Sugar & Gold Cookies And Confections
12.2022 - Current

Homeschool Educator

My Children
03.2020 - 09.2022

Girl Scout Leader and Troop Organizer

Cedarburg
09.2018 - 07.2020

Personal Banker, Small Business Specialist

Wells Fargo & Company
03.2008 - 11.2010

Phone Banker and Consumer Loan Specialist

US Bank National Association
02.2002 - 03.2008

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Sherina Gold