Sherina Gold
Cedarburg,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Small Business Owner
Sugar & Gold Cookies And Confections
12.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
Homeschool Educator
My Children
03.2020 - 09.2022
- Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
- Increased student motivation by implementing engaging activities and interactive teaching techniques.
Girl Scout Leader and Troop Organizer
Cedarburg
09.2018 - 07.2020
- Enhanced troop cohesiveness by organizing regular team-building activities and events.
- Managed successful fundraising campaigns for troop activities, generating necessary funds for valuable experiences like camping trips and educational outings.
- Strengthened relationships with local businesses and organizations by collaborating on mutually beneficial partnerships and events.
Personal Banker, Small Business Specialist
Wells Fargo & Company
03.2008 - 11.2010
- Lead the market area in equity based lending.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Phone Banker and Consumer Loan Specialist
US Bank National Association
02.2002 - 03.2008
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
- Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
Skills
- Business Management and Development
- Small Business Operations
- Creative Problem Solving
- Analytical Thinking
- Customer Service
- Technical Proficiency
- Time Management
- Customer Service Management
- Schedule Management
- Customer Retention
Timeline
Small Business Owner
Sugar & Gold Cookies And Confections
12.2022 - Current
Homeschool Educator
My Children
03.2020 - 09.2022
Girl Scout Leader and Troop Organizer
Cedarburg
09.2018 - 07.2020
Personal Banker, Small Business Specialist
Wells Fargo & Company
03.2008 - 11.2010
Phone Banker and Consumer Loan Specialist
US Bank National Association
02.2002 - 03.2008
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