Friendly and empathetic, with excellent communication skills, I am dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
CNA
Aspirus
06.2023 - 06.2024
Assisted patients with daily living activities, promoting independence and dignity.
Checked the patient's vitals, including temperature, blood pressure, and blood sugar levels.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs promptly.
Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Crew Member
Becca's Cafe, Bistro & Catering
11.2022 - 02.2023
Worked front counter, drive-thru, and other areas.
Cleaned and maintained all areas of the restaurant to promote a clean image.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Assisted other team members in achieving goals.
Trained new team members on procedures, customer service, and sales techniques.
Improved customer satisfaction by providing friendly and efficient service at the register.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from the management team.