Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherina Williams

Aubrey,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Lead Valuation Specialist

First American
06.2019 - 12.2022
  • Weekly meetings with team members to set strategies and monitoring progress towards goals
  • Successfully manage a segment of boarded appraisal business throughout the Order Management process established for the facilitation of conventional appraisal assignments
  • Coordinate appraisal activity provide customer assistance, and act as a liaison between the lender and network appraiser
  • Provide responsive and proactive communication directed at the numerous touch points associated with the appraisal process
  • Provide exemplary customer service in fulfilling customer inquiries as to servicing points, complexities of the market, and delay issues affecting overall delivery of the appraisal report
  • Answered incoming calls from brokers, appraisers, and lenders with status updates.
  • Enhanced valuation accuracy by conducting thorough research and analysis on market trends, comparable properties, and financial data.

Support Services Specialist

Conifer Health Solutions
02.2017 - 01.2018
  • Responsible for rebilling commercial and Medicare claims
  • Printed and mailed medical claims to primary and secondary insurance providers
  • Updated DRG codes per biller request
  • Responsible for sorting and scanning medical records, Remittance Advice, EOB, and all legal documentation into database
  • Performed various clerical duties such as sorting correspondence, filing, photocopying, and scanning and indexing documents
  • Processed requests for medical records, EOB's, Ub92's, and itemized statements to designated business unit contact
  • Trained all new hires with general correspondence paperwork
  • Programs used: Cirius, MS4, EBO Pro, Citrix, and Send Suite
  • Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods
  • Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
  • Reported any reimbursement trends/delays to supervisor (e.g., billing denials, claim denials, pricing errors, payments, etc.)
  • Streamlined support processes for increased efficiency by implementing new ticket management systems.

Patient Case Coordinator

Lash Group
12.2015 - 12.2016
  • Answered clinical and program inquiries
  • Coordinated access to therapies, schedules, and conducts appropriate follow-up, and facilitates access to appropriate support services
  • Ensured that grant funding was available upon patient request
  • Audited enrollment forms for program
  • Communicated via phone, mail, and/or fax for missing enrollment information
  • Supported payer research, health care policy library, and state management
  • Researched and resolved any claim denials or underpayment of claims
  • Built stable working relationships internally
  • Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods
  • Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
  • Reported any reimbursement trends/delays to supervisor (e.g
  • Billing denials, claim denials, pricing errors, payments, etc.)
  • Enhanced patient care by efficiently managing case files, ensuring timely updates and coordination among medical professionals.

Benefits Advocate

Mercer
08.2014 - 12.2015
  • Resolved on the first call, customer service inquiries regarding needs such as benefits, eligibility, health savings accounts, flexible spending accounts and claims
  • Assisted participants with navigating company's website to enroll in health benefits, locate in-network doctor or update any personal information
  • Enrolled participants for their 2015 health benefits
  • Researched complex issues across multiple databases and worked with team members to resolve participant's questions/concerns
  • Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.

Education

High School Diploma -

Pinnacle High School
Tempe, AZ
06.2003

Skills

  • Problem Solving
  • Strong Interpersonal Communication
  • Analytical Decision Making
  • Knowledgeable of Customer Service Applications and Administrative Procedures
  • Client Relations
  • Microsoft Excel

Timeline

Lead Valuation Specialist

First American
06.2019 - 12.2022

Support Services Specialist

Conifer Health Solutions
02.2017 - 01.2018

Patient Case Coordinator

Lash Group
12.2015 - 12.2016

Benefits Advocate

Mercer
08.2014 - 12.2015

High School Diploma -

Pinnacle High School
Sherina Williams