Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Valuation Specialist
First American
06.2019 - 12.2022
Weekly meetings with team members to set strategies and monitoring progress towards goals
Successfully manage a segment of boarded appraisal business throughout the Order Management process established for the facilitation of conventional appraisal assignments
Coordinate appraisal activity provide customer assistance, and act as a liaison between the lender and network appraiser
Provide responsive and proactive communication directed at the numerous touch points associated with the appraisal process
Provide exemplary customer service in fulfilling customer inquiries as to servicing points, complexities of the market, and delay issues affecting overall delivery of the appraisal report
Answered incoming calls from brokers, appraisers, and lenders with status updates.
Enhanced valuation accuracy by conducting thorough research and analysis on market trends, comparable properties, and financial data.
Support Services Specialist
Conifer Health Solutions
02.2017 - 01.2018
Responsible for rebilling commercial and Medicare claims
Printed and mailed medical claims to primary and secondary insurance providers
Updated DRG codes per biller request
Responsible for sorting and scanning medical records, Remittance Advice, EOB, and all legal documentation into database
Performed various clerical duties such as sorting correspondence, filing, photocopying, and scanning and indexing documents
Processed requests for medical records, EOB's, Ub92's, and itemized statements to designated business unit contact
Trained all new hires with general correspondence paperwork
Programs used: Cirius, MS4, EBO Pro, Citrix, and Send Suite
Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods
Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
Reported any reimbursement trends/delays to supervisor (e.g., billing denials, claim denials, pricing errors, payments, etc.)
Streamlined support processes for increased efficiency by implementing new ticket management systems.
Patient Case Coordinator
Lash Group
12.2015 - 12.2016
Answered clinical and program inquiries
Coordinated access to therapies, schedules, and conducts appropriate follow-up, and facilitates access to appropriate support services
Ensured that grant funding was available upon patient request
Audited enrollment forms for program
Communicated via phone, mail, and/or fax for missing enrollment information
Supported payer research, health care policy library, and state management
Researched and resolved any claim denials or underpayment of claims
Built stable working relationships internally
Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods
Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
Reported any reimbursement trends/delays to supervisor (e.g
Enhanced patient care by efficiently managing case files, ensuring timely updates and coordination among medical professionals.
Benefits Advocate
Mercer
08.2014 - 12.2015
Resolved on the first call, customer service inquiries regarding needs such as benefits, eligibility, health savings accounts, flexible spending accounts and claims
Assisted participants with navigating company's website to enroll in health benefits, locate in-network doctor or update any personal information
Enrolled participants for their 2015 health benefits
Researched complex issues across multiple databases and worked with team members to resolve participant's questions/concerns
Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
Education
High School Diploma -
Pinnacle High School
Tempe, AZ
06.2003
Skills
Problem Solving
Strong Interpersonal Communication
Analytical Decision Making
Knowledgeable of Customer Service Applications and Administrative Procedures