SHERISE PETERS
COLUMBIA,SC
Summary
Enrollment Specialist with 7+ years of experience across healthcare systems, recruitment, and program coordination. Skilled in CPT coding, Salesforce, and applicant lifecycle management. Proven ability to guide candidates through complex enrollment processes, improve engagement, and maintain data integrity. Adept in problem resolution and compliance, with a strong focus on operational efficiency and seamless program execution.
Overview
8
8
years of professional experience
Work History
Program Specialist
Neovance
01.2026 - 04.2026
- Coordinate and manage program operations, ensuring compliance with organizational and client requirements
- Analyze program data to improve workflows, reporting accuracy, and overall efficiency
- Serve as a liaison between stakeholders to support successful program delivery
Enrollment Counselor (Remote)
Pearson
07.2025 - 10.2025
- Monitor performance metrics and recommend process improvements
- Guided prospective students through enrollment processes, ensuring accurate application completion
- Delivered high-quality customer support while maintaining strong engagement and conversion rates
- Utilized CRM systems to track applicant progress and maintain data accuracy
- Provided detailed program information to support informed decision making
- Guided applicants through enrollment, ensuring accuracy and data integrity
- Facilitated military enrollments, maintaining compliance and seamless processing
- Conducted information sessions to increase applicant engagement and understanding
Enrollment Specialist
WGU
08.2023 - 02.2025
- Processed billing and resolved financial discrepancies efficiently
- Managed 50+ calls daily while maintaining high service standards
Resolution Specialist
Optum / UnitedHealth Group
01.2020 - 05.2023
- Resolved complex disputes using mediation and problem-solving techniques
Recruiter Specialist
Delta Home Care
01.2019 - 01.2020
- Facilitated communication between parties to reach mutually beneficial resolutions
- Ensured compliance with policies, procedures, and regulatory guidelines
- Maintained strong relationships in a fast-paced, virtual work environment
- Sourced and screened candidates using social media, job boards, and networking events
- Conducted interviews and pre-screening assessments to evaluate candidate fit
- Managed applicant tracking systems and candidate pipelines
- Developed recruiting strategies to attract qualified talent
Financial Customer Service Representative
Tennessee Title Loans, Inc.
01.2018 - 01.2019
- Assisted clients with financial services, loan processing, and account management
- Managed 50+ daily customer interactions while maintaining high satisfaction levels
- Prepared contracts and maintained accurate CRM records
- Delivered tailored financial solutions based on client needs
Education
MBA - Business Administration And Management
American Intercontinental University
Chicago, IL07-2009
B.S. - Business Administration
Strayer University
Chicago, IL06-2005
Skills
- Microsoft Office
- Salesforce
- CPT Coding
- ICD-10
- Medical Billing
- Customer Service
- Recruitment
- Data Entry
- Healthcare Systems
- Problem Resolution
- Project Management
- SharePoint
- PeopleSoft
- Account Management
Websites
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com
Timeline
Program Specialist
Neovance
01.2026 - 04.2026
Enrollment Counselor (Remote)
Pearson
07.2025 - 10.2025
Enrollment Specialist
WGU
08.2023 - 02.2025
Resolution Specialist
Optum / UnitedHealth Group
01.2020 - 05.2023
Recruiter Specialist
Delta Home Care
01.2019 - 01.2020
Financial Customer Service Representative
Tennessee Title Loans, Inc.
01.2018 - 01.2019
MBA - Business Administration And Management
American Intercontinental University
B.S. - Business Administration
Strayer University