Sherita Ricks
Franklin,VA
Summary
LPN Clinical Supervisor directing pediatric clinic operations across patient flow for 100+ patients per day and 5+ staff assignments per shift, and bedside care. Manages triage, medication administration, prior authorizations, completing 25+ per week, documentation audits, and EMR systems while keeping teams aligned on acuity, compliance, and safety. Strengthens workflow communication through huddles, conflict resolution, and performance monitoring.
Overview
2
2
Certifications
18
18
years of professional experience
Work History
LPN Clinical Supervisor
Children’s Hospital of The King’s Daughters (CHKD)
Suffolk, VA
08.2025 - Current
- Coordinate 4-6% of clinic workflows by aligning staffing, acuity-based assignments, and patient flow needs.
- Manage 85 patient visits daily while balancing triage, medication administration, and treatment support.
- Supervise daily clinical operations, assign staff by patient acuity, and lead team huddles to keep communication clear.
- Initiate and complete prior authorizations for imaging and medications while supporting timely patient access to care.
- Audit clinical documentation for accuracy, maintain compliance with policies and infection control, and support incident reporting.
- Monitor clinic performance metrics and improve workflow efficiency through practical changes to daily operations.
- Support staff development, conflict resolution, and patient safety improvements to strengthen team reliability.
Practice Manager
Children’s Hospital of The King’s Daughters (CHKD)
Suffolk, VA
06.2022 - Current
- Led 70% satisfaction rate improvements by resolving complaints and strengthening service recovery.
- Managed 200 patient visits per day while maintaining steady flow through the practice.
- Directed daily practice operations across clinical and administrative functions, aligning staffing, scheduling, and patient care workflows.
- Managed hiring, onboarding, training, competency development, and performance reviews for practice staff.
- Oversaw budgets, cost control initiatives, vendor relationships, supplies, and facility needs.
- Analyzed KPIs to improve clinic performance, patient flow, and operational efficiency.
- Ensured regulatory compliance and accreditation readiness while coordinating documentation and follow-up actions.
LPN Clinical Supervisor
Children’s Hospital of The King’s Daughters (CHKD)
Suffolk, VA
07.2012 - Current
- Managed 100% clinic readiness standard through supply oversight, room preparation, and consistent operational follow-through.
- Supported 6 staff members per shift while balancing coverage, clinic flow, and patient needs across daily operations.
- Coordinated daily clinic workflow and patient flow to keep operations organized and support timely care delivery.
- Supervised clinical staff, provided leadership coverage when needed, and reinforced consistent practice operations.
- Trained and mentored new hires and clinical staff to strengthen onboarding, competency, and day-to-day performance.
- Assisted with hiring, scheduling, and staffing coverage to maintain reliable team support across the clinic.
- Supported audits, quality improvement initiatives, and compliance with clinical standards and regulations.
OFFICE LPN
Children's Hospital of Kings Daughters
SUFFOLK,VA
12.2008 - Current
- Coordinate pediatric office visits with providers and families to keep schedules organized and patient needs addressed.
- Maintain accurate clinical documentation throughout daily encounters to support continuity of care and record integrity.
- Support medication reconciliation and patient education during office visits to reinforce treatment understanding and follow-up.
- Assist with prior authorization management by gathering required information and coordinating requests with clinical teams.
- Prepare clinical supplies and exam rooms between visits to maintain readiness for pediatric appointments.
- Contribute to clinical leadership by sharing observations that help improve workflow coordination and patient service.
- Use EMR systems to update patient records, enter visit details, and support efficient office communication.
- Monitor patient flow throughout the day and adjust support tasks to reduce delays in the office setting.
- Support staff scheduling needs by tracking coverage gaps and communicating daily changes to the team.
- Review workflow optimization opportunities in the office to improve task sequencing and daily patient handling.
Education
English
Norfolk State University
NorfolkNURSING
PAUL D CAMP COMMUNITY COLLEGE
FRANKLIN, VALicensed Practical Nursing (LPN) - Practical Nursing
SOUTHAMPTON MEMORIAL SCHOOL OF PRACTICAL NURSING
FRANKLIN,VA09-2007
High School Diploma - undefined
FRANKLIN HIGH SCHOOL
FRANKLIN,VA06-1999
Skills
- Practice operations
- Workflow optimization
- Compliance
- EMR systems
- Clinical leadership
- Medication reconciliation
- Triage protocols
- Prior authorization management
- Care coordination
- Patient education
- Staff development
- Patient flow management
- Staff scheduling
- Clinical documentation
- Performance metrics analysis
- Competency assessment
- Performance appraisal
Accomplishments
- Selected as Healthcare Hero (2020) for excellence in patient care and leadership
- Nominated for CHKD Nursing Excellence Award recognizing clinical and leadership excellence
- Promoted twice within CHKD based on performance, leadership, and organizational impact
Certification
BLS
Timeline
LPN Clinical Supervisor
Children’s Hospital of The King’s Daughters (CHKD)
08.2025 - Current
Practice Manager
Children’s Hospital of The King’s Daughters (CHKD)
06.2022 - Current
LPN Clinical Supervisor
Children’s Hospital of The King’s Daughters (CHKD)
07.2012 - Current
OFFICE LPN
Children's Hospital of Kings Daughters
12.2008 - Current
Licensed Practical Nursing (LPN) - Practical Nursing
SOUTHAMPTON MEMORIAL SCHOOL OF PRACTICAL NURSING
English
Norfolk State University
NURSING
PAUL D CAMP COMMUNITY COLLEGE
High School Diploma - undefined
FRANKLIN HIGH SCHOOL