SHERITA TAYLOR
St. Louis,Missouri
Summary
Well-organized and knowledgeable inbound sales representative stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Lead generation Sales Database entry Call handling Process transactions Trained in Salesforce Account updating . Problem resolution Service upselling Service upsells . Customer needs assessments Customer service excellence Customer service Data management Complaint documentation Order processing
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Representative
Verizon
500 Technology Dr
01.2023 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Resolved complaints to satisfy customers and encourage future transactions.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
Outside Sales Representative
Angie's List
Kansas City, MO
05.2022 - 08.2022
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Monitored competitor activities to maintain competitive advantage.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
Inbound Sales Representative
Rose International
02.2022 - 05.2022
- Responded to telephone inquiries regarding information on investment updates
- Followed sales call handling procedures to improve sales potential
- Followed company procedures, packages, and policies
- Followed all established processes and procedures regarding installation, security, order entry, and disclosure requirements
- Relationship building
- Conflict-resolution
- Outbound calling
- Refunds processing
- Product knowledge
- Brand representation
- Sales transactions
- Inbound call answering
- Data entry
- Merchandise upselling
- Organization and recordkeeping
- Product sales
- Identified opportunities in inbound channels, existing business, and prospective customers
- Product education
- Product and service knowledge
- Managed and responded to inbound leads via phone, email, and website chat
- Engaged with customers to understand and resolve issues and answer product questions
- Completed calls and followed scripts to maintain good call control
- Referred unresolved customer grievances to designated departments for further investigation
- Processed orders and coordinated delivery schedules to meet customer needs
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Shipping and receiving understanding
- Sales closing
- Used proven techniques to increase sales and promote high-value products
- Updated customer accounts with current personal and purchasing information
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.
Night Auditor
PatrishLIC
04.2018 - 01.2021
- Balanced revenue sources and completed daily financial reports
- Issued room keys and escort instructions to bellhops
- Monitored room availability and booking policies and procedures
- Kept accurate accounting of cash, credit transactions, and check payments
- Identified guest needs to provide relevant information regarding hotel services and amenities.
Warehouse Team Leader
SMX Staffing
St Louis, MO
05.2015 - 04.2019
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored performance and safety practices of Number-person warehouse staff.
- Performed inventories and stocked new equipment and Product.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05.2000
Skills
- Maintaining Security
- Till Counting
- Checking Credit Lines
- Privacy Policies
- Product Knowledge
- Customer Service and Assistance
- Call Management Software
- High-Volume Call Centers
- Inbound Customer Calls
- Verifying Coverage
- Information Updates
- Telemarketing Expertise
- Productivity Standards
- Billing Error Resolution
- Issue Research
- Client Rapport-Building
- Call Connections
Timeline
Inbound Customer Service Representative
Verizon
01.2023 - Current
Outside Sales Representative
Angie's List
05.2022 - 08.2022
Inbound Sales Representative
Rose International
02.2022 - 05.2022
Night Auditor
PatrishLIC
04.2018 - 01.2021
Warehouse Team Leader
SMX Staffing
05.2015 - 04.2019
High School Diploma -
Hazelwood East High School